Automotive Service Manager | Lead Team, Growth, 401k+PTO

Sonic-Automotive; Las Vegas (NV); Sur place; USD 112 000 - 201 000; Plein temps

Avantages offerts par ce poste

401k plan with company match

Paid Time Off accrual

Closed for Thanksgiving day and Xmas

Employee discounts on purchasing andLe

Opportunities for career advancement

Résumé du poste

Cadillac of Las Vegas, part of the Sonic Automotive family, is seeking a Service Manager to lead the service team of advisors and technicians, implementing efficient processes and ensuring high-quality repair documentation and customer service.

The role requires 3-5 years of automotive service management, strong leadership and KPI/budget skills. A high school diploma and a clean driving record are required. We offer competitive benefits and growth opportunities within a Fortune 500 company.

Qualifications

• 3-5 years of experience as a Service Manager in an automotive dealership setting.
• Comprehensive understanding of automotive service repair and maintenance processes.
• Proficiency with dealership management software and other computer applications.
• Strong customer service, communication, and interpersonal skills.
• Demonstrated ability to lead, manage, and motivate a team effectively.
• Exceptional organizational and problem-solving abilities.
• Valid driver’s license with a clean driving record.
• Ability to pass pre-employment background checks, MVR, and drug testing.

Responsabilités

• Lead and manage the service team, including service advisors and technicians, to maintain high levels of performance and customer service.
• Develop and implement service department processes to optimize efficiency and workflow.
• Ensure accurate and timely completion of service documentation, including repair orders and warranty claims.
• Monitor and analyze department KPIs to drive improvement and maximize profitability.
• Provide training, development, and mentorship to service team members.
• Maintain compliance with all dealership policies, procedures, and industry regulations.
• Oversee the scheduling of work, staff shifts, and labor management to control costs.
• Address customer concerns promptly and strive to exceed expectations for service quality and satisfaction.
• Collaborate with other dealership departments to promote a cohesive work environment.
• Forecast department goals, manage budgets, and align operations with overall dealership objectives.

Connaissances

Customer service

Team leadership

Communication skills

Interpersonal skills

Formation

High school diploma or equivalent

Outils

Dealership management software

Computer applications

Description du poste

Cadillac of Las Vegas, part of the Sonic Automotive family, is seeking a Service Manager to lead the service team of advisors and technicians, implementing efficient processes and ensuring high-quality repair documentation and customer service.

The role requires 3-5 years of automotive service management, strong leadership and KPI/budget skills. A high school diploma and a clean driving record are required. We offer competitive benefits and growth opportunities within a Fortune 500 company.