Service Manager - Lead Auto Service Team | Growth

Sonic Automotive, Inc.; Las Vegas (NV); On-site; USD 112,000 - 201,000; Full time

Benefits offered by this job

Medical, dental, vision

HSA

401k and PTO

Personal Automotive Concierge Service

Vehicle purchase/lease benefits

Job summary

Cadillac of Las Vegas, part of the Sonic Automotive family of dealerships, is seeking a Service Manager to lead the service team and optimize department performance. The role offers a monthly draw plus commission with an OTE of $10,000 to $18,000.

You will drive efficiency, training, and customer satisfaction in a fast-paced automotive service environment. The successful candidate will manage workflows, monitor KPIs, and ensure compliance with dealership policies while fostering a collaborative

Qualifications

• 3-5 years of experience as a Service Manager in an automotive dealership setting.
• Strong leadership and customer service skills.
• Proficiency with dealership management software and other computer applications.

Responsibilities

• Lead and manage the service team, including service advisors and technicians, to maintain high levels of performance and customer service.
• Develop and implement service department processes to optimize efficiency and workflow.
• Ensure accurate and timely completion of service documentation, including repair orders and warranty claims.
• Monitor and analyze department KPIs to drive improvement and maximize profitability.
• Provide training, development, and mentorship to service team members.
• Maintain compliance with all dealership policies, procedures, and industry regulations.
• Oversee the scheduling of work, staff shifts, and labor management to control costs.
• Address customer concerns promptly and strive to exceed expectations for service quality and satisfaction.
• Collaborate with other dealership departments to promote a cohesive work environment.
• Forecast department goals, manage budgets, and align operations with overall dealership objectives.

Skills

People leadership

Customer service

Communication

Team management

Training and mentorship

Organizational skills

Problem solving

Dealership software

Education

High school diploma or equivalent

Tools

Dealership management software

Job description

Cadillac of Las Vegas, part of the Sonic Automotive family of dealerships, is seeking a Service Manager to lead the service team and optimize department performance. The role offers a monthly draw plus commission with an OTE of $10,000 to $18,000.

You will drive efficiency, training, and customer satisfaction in a fast-paced automotive service environment. The successful candidate will manage workflows, monitor KPIs, and ensure compliance with dealership policies while fostering a collaborative