Service Manager - Cadillac of Las Vegas

Sonic Automotive; Las Vegas (NV); On-site; USD 112,000 - 201,000; Full time

Benefits offered by this job

401k with company match

Paid Time Off accrual

Employee discounts on purchasing andLe

Career advancement opportunities

Job summary

Cadillac of Las Vegas, part of the Sonic Automotive family, is seeking a Service Manager to lead the service team and optimize repair processes. You will manage advisors and technicians, monitor KPIs, ensure proper documentation, and drive profitability while maintaining excellent customer service.

Requirements include 3–5 years in automotive service management, strong leadership, and experience with dealership software; valid driver's license.

Qualifications

• 3-5 years of experience as a Service Manager in an automotive dealership.
• Strong understanding of automotive service repair and maintenance.
• Proficiency with dealership management software.
• Excellent customer service, communication, and interpersonal skills.
• Proven ability to lead and motivate a team.
• Organizational and problem-solving abilities.
• High school diploma or equivalent.
• Valid driver’s license with clean record.
• Ability to pass background checks and drug tests.

Responsibilities

• Lead and manage the service team, including service advisors and technicians, to maintain high levels of performance and customer service.
• Develop and implement service department processes to optimize efficiency and workflow.
• Ensure accurate and timely completion of service documentation, including repair orders and warranty claims.
• Monitor and analyze department KPIs to drive improvement and maximize profitability.
• Provide training, development, and mentorship to service team members.
• Maintain compliance with all dealership policies, procedures, and industry regulations.
• Oversee the scheduling of work, staff shifts, and labor management to control costs.
• Address customer concerns promptly and strive to exceed expectations for service quality and satisfaction.
• Collaborate with other dealership departments to promote a cohesive work environment.
• Forecast department goals, manage budgets, and align operations with overall dealership objectives.

Skills

Service management

Leadership

Customer service

Communication

Problem-solving

Education

High school diploma or equivalent

Tools

Dealership management software

Job description

• Compensation: USD 10,000 - USD 18,000 - monthly

Company Description

At Cadillac of Las Vegas, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. So read on, and consider a rewarding career with Sonic Automotive, Inc.

On-Target Earnings (OTE): $10,000 to $18,000 / monthly

• Monthly draw plus commission

Our associates are happy to work here because:

• We boast the lowest turnover in the industry.
• We provide award winning training (Training Magazine Top 125, and Brandon Hall Awards).
• We are committed to developing and promoting within the company.
• Our benefits are extremely competitive with Medical, dental, vision, HSA, 401k and PTO.
• We encourage peer to peer teamwork and recognition.
• Special benefits to purchasing and leasing a car.
• Personal Automotive Concierge Service.

We want to find out more about the types of jobs we have here, we've highlighted a few.

We're proud of what we're doing here. Come and join us!

Job Description

Duties and Responsibilities:

• Lead and manage the service team, including service advisors and technicians, to maintain high levels of performance and customer service.
• Develop and implement service department processes to optimize efficiency and workflow.
• Ensure accurate and timely completion of service documentation, including repair orders and warranty claims.
• Monitor and analyze department KPIs to drive improvement and maximize profitability.
• Provide training, development, and mentorship to service team members.
• Maintain compliance with all dealership policies, procedures, and industry regulations.
• Oversee the scheduling of work, staff shifts, and labor management to control costs.
• Address customer concerns promptly and strive to exceed expectations for service quality and satisfaction.
• Collaborate with other dealership departments to promote a cohesive work environment.
• Forecast department goals, manage budgets, and align operations with overall dealership objectives.

Qualifications

• 3-5 years of experience as a Service Manager in an automotive dealership setting.
• Comprehensive understanding of automotive service repair and maintenance processes.
• Proficiency with dealership management software and other computer applications.
• Strong customer service, communication, and interpersonal skills.
• Demonstrated ability to lead, manage, and motivate a team effectively.
• Exceptional organizational and problem-solving abilities.
• High school diploma or equivalent.
• Valid driver’s license with a clean driving record.
• Ability to pass pre-employment background checks, MVR, and drug testing.

Preferred Qualifications:

• Experience with the Cadillac/GMbrand and familiarity with OEM standards.
• Additional training or certifications related to automotive service management.

Additional Information

• 401k plan with company match
• Paid Time Off accrualClosed for Thanksgiving day and Christmas day
• Employee discounts on purchasing and leasing cars
• Opportunities for career advancement within a Fortune 500 company

All your information will be kept confidential according to EEO guidelines.

(The Service and Training Manager Position has a Pay Scale consisting of the following elements and ranges. Wages include a monthly draw plus commission. The position may also pay commission compensation which is based on the value or amount of closed sales achieved from $0.00 (if no sales are made) without any upper limit other than sales performance. The position also may also pay a production bonus based on individual or team performance that may range from $0.00 (if baseline benchmarks are not met) without any fixed upper limit.)