Service Manager – Lead High-Performance Auto Service Team

Sonic Automotive; Las Vegas (NV); Vor Ort; USD 112.000 - 201.000; Vollzeit

Benefits dieser Stelle

401k with company match

Paid Time Off accrual

Employee discounts on purchasing andLe

Career advancement opportunities

Zusammenfassung

Cadillac of Las Vegas, part of the Sonic Automotive family, is seeking a Service Manager to lead the service team and optimize repair processes. You will manage advisors and technicians, monitor KPIs, ensure proper documentation, and drive profitability while maintaining excellent customer service.

Requirements include 3–5 years in automotive service management, strong leadership, and experience with dealership software; valid driver's license.

Qualifikationen

• 3-5 years of experience as a Service Manager in an automotive dealership.
• Strong understanding of automotive service repair and maintenance.
• Proficiency with dealership management software.
• Excellent customer service, communication, and interpersonal skills.
• Proven ability to lead and motivate a team.
• Organizational and problem-solving abilities.
• High school diploma or equivalent.
• Valid driver’s license with clean record.
• Ability to pass background checks and drug tests.

Aufgaben

• Lead and manage the service team, including service advisors and technicians, to maintain high levels of performance and customer service.
• Develop and implement service department processes to optimize efficiency and workflow.
• Ensure accurate and timely completion of service documentation, including repair orders and warranty claims.
• Monitor and analyze department KPIs to drive improvement and maximize profitability.
• Provide training, development, and mentorship to service team members.
• Maintain compliance with all dealership policies, procedures, and industry regulations.
• Oversee the scheduling of work, staff shifts, and labor management to control costs.
• Address customer concerns promptly and strive to exceed expectations for service quality and satisfaction.
• Collaborate with other dealership departments to promote a cohesive work environment.
• Forecast department goals, manage budgets, and align operations with overall dealership objectives.

Kenntnisse

Service management

Leadership

Customer service

Communication

Problem-solving

Ausbildung

High school diploma or equivalent

Tools

Dealership management software

Jobbeschreibung

Cadillac of Las Vegas, part of the Sonic Automotive family, is seeking a Service Manager to lead the service team and optimize repair processes. You will manage advisors and technicians, monitor KPIs, ensure proper documentation, and drive profitability while maintaining excellent customer service.

Requirements include 3–5 years in automotive service management, strong leadership, and experience with dealership software; valid driver's license.