Automotive Service Manager: Lead Team, Elevate Service Profitability

Rohrman Automotive Group; Fort Wayne (IN); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health Insurance

401(k) Plan

Paid Time Off

Paid Maternity & Paternity Leave

Paylocity Pay On Demand

Employee Discounts

Continuous Training & Mentorship

Employee Tenure & Recognition Program

Fun Company Events

Job summary

Rohrman Automotive Group seeks a Service Manager to lead the service department, direct daily operations, and deliver an outstanding customer experience. You will motivate teams, ensure repairs are efficiently completed, and uphold high quality and satisfaction standards in a hands-on leadership role.

You will oversee workflow, train Service Advisors and Technicians, and monitor KPIs to improve productivity and profitability across the shop.

Qualifications

• Requires a high school diploma or GED; automotive training preferred.
• Proven ability to lead a team and drive department profitability.
• Strong leadership, communication, organization, and problem-solving skills.

Responsibilities

• Oversee daily service department operations, including workflow, scheduling, technician productivity, and overall performance.
• Hire, train, coach, and develop Service Advisors, Technicians, and support staff to meet department goals.
• Monitor KPIs such as labor sales, productivity, efficiency, customer satisfaction, and profitability.
• Ensure repair orders are managed effectively, work dispatched promptly, and vehicles completed timely.
• Collaborate with Advisors and Technicians to resolve customer concerns and maintain high satisfaction.
• Monitor labor, expenses, warranty procedures, and department performance to identify improvements.
• Coordinate with Parts to support workflow, parts availability, and vehicle completion.
• Maintain compliance with manufacturer requirements, dealership policies, and safety standards.
• Conduct team meetings, performance reviews, and ongoing training to improve results.
• Work with leadership to improve customer retention and department growth.

Skills

Leadership

Communication

Organizational skills

Problem-solving

Customer-focused

Education

High school diploma or GED

Job description

Rohrman Automotive Group seeks a Service Manager to lead the service department, direct daily operations, and deliver an outstanding customer experience. You will motivate teams, ensure repairs are efficiently completed, and uphold high quality and satisfaction standards in a hands-on leadership role.

You will oversee workflow, train Service Advisors and Technicians, and monitor KPIs to improve productivity and profitability across the shop.