Express Maintenance Quality Lead for Auto Service

Antwerpen Nissan; Maryland; On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Hourly pay $18-21

Health/Dental/Vision

401(k)

Vacation after 1 year

Sick days

Professional development

Job summary

Antwerpen Automotive in Baltimore, MD is seeking a Team Lead – Quality Control Specialist for our Express Maintenance team. You will lead the team, ensure work moves quickly, and verify that every service meets our high standards before the vehicle leaves the bay.

We value speed with quality and accountability, and you will coach technicians, monitor workflows, and communicate with advisors to keep customers satisfied and vehicles on time.

Qualifications

• Experienced automotive service professional with shop floor knowledge.
• Quality-focused with ability to verify work is done right.
• Fast and thorough, balancing speed with quality.
• Effective communicator with the team, advisors and management.
• Team-oriented and willing to help when needed.
• Shown leadership through ownership and example.
• Organized and capable of handling multiple vehicles and priorities.
• Accountable for work quality and professionalism.
• Customer-minded approach affecting customer experience.

Responsibilities

• Lead by example and keep the Express Maintenance team focused and productive.
• Monitor workflow to keep vehicles moving efficiently through the department.
• Perform quality-control checks on completed work before vehicles leave the shop.
• Make sure services and inspections are completed correctly and according to established procedures.
• Identify missed items, quality concerns, or process problems before they become customer problems.
• Help technicians stay on track with timing and workflow expectations.
• Communicate with Service Advisors, Technicians, Management, and other departments to keep everyone informed.
• Help troubleshoot workflow issues and find solutions when the department gets busy.
• Coach and support team members on proper procedures and quality expectations.
• Help maintain accountability for quality, productivity, communication, and timeliness.
• Keep the work environment organized, professional, and safety-focused.
• Look for ways to improve processes and make the Express Maintenance experience better for both our team and our customers.

Skills

Automotive experience

Leadership

Quality control

Job description

Antwerpen Automotive in Baltimore, MD is seeking a Team Lead – Quality Control Specialist for our Express Maintenance team. You will lead the team, ensure work moves quickly, and verify that every service meets our high standards before the vehicle leaves the bay.

We value speed with quality and accountability, and you will coach technicians, monitor workflows, and communicate with advisors to keep customers satisfied and vehicles on time.