Automotive Service Manager: Lead Team & CSI Excellence

Ted Moore Auto Group; Stillwater (OK); Sur place; USD 70 000 - 90 000; Plein temps

Avantages offerts par ce poste

Full time

Health benefits

401K plan with match

Paid vacations

Free Parking

Résumé du poste

Ted Moore Auto Group is seeking a Service Manager in Oklahoma to lead the service department, drive performance, and deliver outstanding customer experiences. You will manage staff, budgets, and service operations to achieve CSI and financial goals.

The role calls for hands-on leadership, a focus on process improvement, and a commitment to high standards of client service. This is a full-time position with solid benefits in a fast-paced dealership environment.

Qualifications

• Two or more years of management experience in an automotive service department.
• Experience managing 15+ employees preferred.
• Ability to work independently and be self-motivated.

Responsabilités

• Hire, train, develop and motivate the service department staff and monitor their performance.
• Forecast goals and objectives for the department and ensure they are met.
• Maintain daily sales and production records as required by dealership management.
• Develop and monitor budgets for the service department and keep dealership management informed of variances.
• Ensure that the service department meets all customer satisfaction (CSI) and financial goals.
• Establish and maintain good working relationships with customers to encourage repeat and referral business.
• Handle customer complaints tactfully, promptly, and with concern for the customer.
• Establish promotional service prices.
• Ensure proper repair techniques are being used.
• Schedule training as necessary to properly repair and service vehicles.
• Stay up to date on product changes and new products.
• Ensure that all necessary shop equipment is in proper and safe working condition.
• Other duties may be assigned by management.
• Demonstrates behaviors consistent with the Company’s Values in all interactions with customers, co-workers and vendors.

Connaissances

Automotive service management

People management

Description du poste

Ted Moore Auto Group is seeking a Service Manager in Oklahoma to lead the service department, drive performance, and deliver outstanding customer experiences. You will manage staff, budgets, and service operations to achieve CSI and financial goals.

The role calls for hands-on leadership, a focus on process improvement, and a commitment to high standards of client service. This is a full-time position with solid benefits in a fast-paced dealership environment.