Automotive Service Manager - Up to $120k, Weekends Off

Christian Brothers Automotive Corporation; Willis (TX); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Healthcare Benefits Available

Paid Vacation & Holidays

Weekend off

Retirement plan matching

Training programs

Employee appreciation events

Financial wellness program

Job summary

Christian Brothers Automotive Corporation in Willis, Texas is seeking a Service Manager to lead daily operations, drive service revenue, supervise staff, and ensure guest satisfaction throughout the repair journey.

You will develop estimates, manage guest communications, uphold quality, and mentor service writers and technicians while maintaining margins and adherence to company policies.

Qualifications

• 5 years work experience in Automotive Customer Service & Service Sales
• Supervisory or Management experience in the Automotive Industry
• Proficiency in Windows based computer software and automotive store applications
• Experience in TekMetric software application preferred, but not required
• Graduation from an industry recognized service training program preferred by not required
• ASE Service Consultant certification or equivalent experience
• Current driver’s licenses
• Driving record acceptable to our current insurance carrier

Responsibilities

• Sales & Revenue Generation: Actively sell automotive services, build customer estimates, and drive store revenue and profit targets.
• Manage office and shop personnel and daily operations
• Follow and enforce all company policies and procedures as outlined in the current Employee Handbook
• Take necessary corrective and/or disciplinary action for employee non-compliance
• Ensure quality of work, attitude, and performance meet or exceed guest satisfaction goals
• Develop estimates and work orders
• Direct Service Writers' development of our guest estimates and work orders and assign work orders to the technicians
• Ensure selection of quality parts
• Ensure target margins are achieved
• Open and close stores on a daily basis
• Perform daily, weekly, and monthly reconciliations, audits, and report analysis
• Report results to Franchise Owners and/or Operators
• Ensure all equipment is fully operational and in good working order
• Ensure technicians have the resources needed to do their job
• Serve as the primary communications interface to the guests, before, during, and after service
• Present the best solution to properly repair our customer’s vehicle in a way that is easy for them to understand
• Possess the ability to consistently and effectively sell our services without jeopardizing honesty and integrity
• Act in a professional manner suitable to represent a quality organization with which you are employed, always and in every instance projecting the characteristics of honesty and integrity
• Other duties as assigned at the discretion of the Owner

Skills

Automotive customer service

Service sales

Staff supervision

Windows software

Education

ASE Service Consultant certification

Industry-recognized service training program

Tools

TekMetric

Job description

Christian Brothers Automotive Corporation in Willis, Texas is seeking a Service Manager to lead daily operations, drive service revenue, supervise staff, and ensure guest satisfaction throughout the repair journey.

You will develop estimates, manage guest communications, uphold quality, and mentor service writers and technicians while maintaining margins and adherence to company policies.