Automotive Service Manager — Lead Service Ops & Growth

PowerHouse Automotive Group; Americus (GA); On-site; USD 65,000 - 100,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Short-term disability, Life and AD&D,?

401(k) retirement plan

Paid time off and paid holidays

Employee vehicle and service discounts

People-first culture with teamwork and

Job summary

PowerHouse Automotive Group seeks a Service Manager to lead the service department, focusing on operations, customer satisfaction, and financial performance. You will guide advisors, technicians, and support staff, ensuring efficient workflows and on-time repairs across a busy dealership.

The role requires strong leadership, communication, and process discipline, with oversight of training, metrics, and cross-department collaboration to meet manufacturer standards and profitability targets.

Qualifications

• Candidates should have automotive service management or fixed operations leadership experience.
• Strong understanding of service department operations, KPIs, and financial performance.
• Knowledge of manufacturer programs, warranty processes, and compliance requirements.
• Proven leadership, coaching, and team development skills.
• Excellent communication, time-management, organization, and problem-solving abilities.
• Ability to work in a fast-paced dealership environment and manage competing priorities.
• Proficiency with dealership management systems and service software.
• Must be authorized to work in the United States.
• Able to pass background screening, drug test, and MVR check, as applicable.

Responsibilities

• Lead, manage, and develop service department staff, including advisors, technicians, and support team members.
• Oversee daily service operations to ensure workflow efficiency, quality repairs, and on-time delivery.
• Forecast goals and objectives for the department and strive to meet them.
• Monitor and improve customer satisfaction scores and service retention.
• Ensure compliance with manufacturer standards, warranty policies, and dealership procedures.
• Manage departmental performance metrics including labor sales, parts sales, productivity, and profitability.
• Collaborate with Parts, Sales, and Accounting departments to support overall dealership objectives.
• Ensure technicians remain in compliance with up-to-date, regular training and certifications as needed.
• Facilitates and/or conducts technical training and sends employees to appropriate training schools as needed.
• Monitors technicians' daily productivity reports and corresponding payroll records.
• Monitors and follows up on parts orders with the parts manager to ensure availability.
• Address customer concerns and escalated issues in a professional and timely manner.
• Attends managers’ meetings.
• Maintain a safe, organized, and professional service department environment.
• Support recruiting, onboarding, coaching, and performance management of service team members.

Skills

Auto service management

Fixed operations leadership

Service operations

KPIs & finance

Manufacturer programs

Warranty processes

Coaching & development

Communication

Time management

Organization

Problem-solving

Dealership software

Work authorization

Background checks

MVR checks

Tools

Dealership management systems

Service software

Job description

PowerHouse Automotive Group seeks a Service Manager to lead the service department, focusing on operations, customer satisfaction, and financial performance. You will guide advisors, technicians, and support staff, ensuring efficient workflows and on-time repairs across a busy dealership.

The role requires strong leadership, communication, and process discipline, with oversight of training, metrics, and cross-department collaboration to meet manufacturer standards and profitability targets.