Automotive Service Manager — Lead Profit & Service Excellence

DARCARS Automotive Group; Lanham (MD); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

401k

Paid holidays

Employee discounts

Career advancement

Community service initiatives

Job summary

DARCARS Automotive Group in Lanham, MD is seeking a Service Manager for our Kia brand dealership to lead the service department, drive profitability, and deliver an exceptional customer experience.

You will recruit and develop high-performing technicians and advisors, manage budgets, and monitor key service metrics while ensuring compliance with Kia standards. This is a hands-on leadership role in a fast-paced environment focused on quality and continuous improvement.

Qualifications

• 4+ years automotive service technical experience.
• 5+ years dealership service leadership experience as a Service Manager, ASM, or Senior Service Advisor.
• Proven track record of increasing service revenue, technician productivity, and customer satisfaction.
• Strong leadership, coaching, and team-building skills.
• Excellent communication, organizational, and problem-solving abilities.
• Experience managing dealership service operations, departmental budgets, and KPIs.
• Knowledge of warranty procedures, repair order management, and manufacturer service standards.
• Ability to lead a fast-paced service department while maintaining high standards of quality and customer care.
• Kia dealership experience preferred; other brands considered.
• Previous experience managing a high-volume service department is a plus.

Responsibilities

• Lead all service department operations to maximize profitability, efficiency, and customer retention.
• Drive performance through service metrics: repair order growth, technician productivity, and customer satisfaction.
• Recruit, train, coach, and develop service advisors and technicians.
• Build a performance-driven culture focused on accountability and teamwork.
• Resolve customer concerns professionally while delivering a Kia ownership experience.
• Develop strategies to achieve departmental goals and financial objectives.
• Monitor budgets, control expenses, and maintain high operational standards.
• Ensure compliance with Kia manufacturer requirements and all regulations.
• Maintain strong relationships between service, parts, and sales departments.
• Oversee workflow, scheduling, and shop efficiency for timely repairs.
• Monitor warranty claims and service processes to reduce comebacks.

Skills

Leadership

Team building

Communication

Problem solving

Customer service

Operational excellence

Coaching

Tools

Dealer Management System (DMS)

Warranty procedures

Job description

DARCARS Automotive Group in Lanham, MD is seeking a Service Manager for our Kia brand dealership to lead the service department, drive profitability, and deliver an exceptional customer experience.

You will recruit and develop high-performing technicians and advisors, manage budgets, and monitor key service metrics while ensuring compliance with Kia standards. This is a hands-on leadership role in a fast-paced environment focused on quality and continuous improvement.