Automotive Service Manager: Lead Growth & Guest Experience

Christian Brothers Automotive; Willis (TX); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Healthcare benefits

Paid vacation

Paid holidays

Matching retirement plans

Point store rewards

Ongoing training

Job summary

Christian Brothers Automotive in Willis, TX is seeking an Automotive Service Manager. You will lead daily operations, guide guests through the repair process, and ensure satisfaction while building relationships and trust.

You will manage sales targets, staff, quality of work, and profitability, reporting to the Owner. This role requires 5 years in auto service and supervisory experience; benefits include weekend closure to spend time with family, healthcare, retirement match, and ongoing

Qualifications

• 5 years work experience in Automotive Customer Service & Service Sales.
• Supervisory or Management experience in the Automotive Industry.
• Proficiency in Windows based computer software and automotive store applications.
• Experience in TekMetric software application preferred, but not required.
• Graduation from an industry recognized service training program preferred by not required.
• ASE Service Consultant certification or equivalent experience.
• Current driver’s licenses.
• Driving record acceptable to our current insurance carrier.

Responsibilities

• Sales & Revenue Generation: Actively sell automotive services, build customer estimates, and drive store revenue and profit targets.
• Follow and enforce all company policies and procedures as outlined in the current Employee Handbook.
• Take necessary corrective and/or disciplinary action for employee non-compliance.
• Ensure quality of work, attitude, and performance meet or exceed guest satisfaction goals.
• Develop estimates and work orders.
• Direct Service Writers' development of our guest estimates and work orders and assign work orders to the technicians.
• Ensure selection of quality parts.
• Ensure target margins are achieved.
• Open and close stores on a daily basis.
• Perform daily, weekly, and monthly reconciliations, audits, and report analysis. Report results to Franchise Owners and/or Operators.
• Ensure all equipment is fully operational and in good working order.
• Ensure technicians have the resources needed to do their job.
• Serve as the primary communications interface to the guests, before, during, and after service.
• Present the best solution to properly repair our customer’s vehicle in a way that is easy for them to understand.
• Possess the ability to consistently and effectively sell our services without jeopardizing honesty and integrity.
• Act in a professional manner suitable to represent a quality organization with which you are employed, always and in every instance projecting the characteristics of honesty and integrity.
• Other duties as assigned at the discretion of the Owner.

Skills

Automotive Customer Service

Service Sales

Education

ASE Service Consultant certification

Industry recognized service training program

Tools

TekMetric

Job description

Christian Brothers Automotive in Willis, TX is seeking an Automotive Service Manager. You will lead daily operations, guide guests through the repair process, and ensure satisfaction while building relationships and trust.

You will manage sales targets, staff, quality of work, and profitability, reporting to the Owner. This role requires 5 years in auto service and supervisory experience; benefits include weekend closure to spend time with family, healthcare, retirement match, and ongoing