Auto Service Manager: Lead Ops & Customer Experience

Christian Brothers Automotive; Lockport (IL); On-site; USD 70,000 - 100,000; Full time

Job summary

Christian Brothers Automotive in Lockport, IL is seeking an Automotive Service Manager who oversees daily operations, guides both office and shop staff, and ensures transparent communication with guests throughout the repair process.

The role prioritizes building trust, meeting quality and margin goals, managing inventories and parts, and delivering outstanding customer satisfaction while representing a respected auto-care brand.

Qualifications

• Experience in building cohesive communication and trust amongst the team of an Automotive repair facility.
• Experience in identifying and improving growth elements in an automotive repair facility.
• Experience in developing/ training and leading a guest service team to improve the guest experience.
• Experience in building relationships with technicians and developing them through coaching and accountability.
• Experience in creating, developing and maintaining relationships with current and new guest, including business relationships with fleet owners.
• Experience in the mechanical systems of multiple vehicle makes/models, the parts required, and the selection of quality parts at a good price.
• 5 years work experience in Automotive Customer Service & Service Sales
• Supervisory or Management experience in the Automotive Industry
• Proficiency in Windows based computer software and automotive store applications
• Experience in TekMetric software application preferred, but not required
• Graduation from an industry recognized service training program preferred by not required
• ASE Service Consultant certification or equivalent experience a plus
• Current driver’s licenses
• Driving record acceptable to our current insurance carrier

Responsibilities

• Manage office and shop personnel and daily operations
• Follow and enforce all company policies and procedures as outlined in the current Employee Handbook
• Take necessary corrective and/or disciplinary action for employee non-compliance
• Ensure quality of work, attitude and performance meets or exceeds customer satisfaction goals
• Direct the smooth, orderly and organized operation of the store
• Maintain a personal positive attitude and positive communications at all times
• Develop customer estimates and work orders. Direct Service Writer's development of customer estimates and work orders. Assign work orders to the technicians
• Ensure selection of quality parts
• Ensure target margins are achieved
• Open and close stores on a daily basis
• Perform daily accounting closing and balancing procedures
• Perform daily, weekly, and monthly reconciliations, audits and report analysis. Report results to Owners
• Ensure all equipment is fully operational and in good working order.
• Ensure technicians have the resources needed to do their job
• Serve as the primary communications interface to the guests, before, during and after service
• Greet every guest that enters our facility with enthusiasm and a smile, showing hospitality and the highest level of respect
• Present the best solution to properly repair our guest's vehicle in a way that is easy for them to understand
• Possess the ability to consistently and effectively sell our services without jeopardizing honesty and integrity
• Act in a professional manner suitable as to represent a quality organization with which you are employed, always and in every instance projecting the characteristics of honesty and integrity
• Other duties may be assigned

Skills

Team leadership

Guest service

Sales

Customer relationship building

Problem solving

Coaching and accountability

Education

ASE Service Consultant certification or equivalent experience

Experience with automotive service training programs

Tools

TekMetric software

Windows-based store applications

Job description

Christian Brothers Automotive in Lockport, IL is seeking an Automotive Service Manager who oversees daily operations, guides both office and shop staff, and ensures transparent communication with guests throughout the repair process.

The role prioritizes building trust, meeting quality and margin goals, managing inventories and parts, and delivering outstanding customer satisfaction while representing a respected auto-care brand.