Automotive Service Manager | Weekends Off | Gretna

Christian Brothers Automotive Corporation; Gretna (NE); On-site; USD 60,000 - 90,000; Full time

Job summary

Christian Brothers Automotive Corporation in Gretna, Nebraska is seeking a Service Manager who leads the team and guides guests through the repair process, ensuring clear communication and satisfaction. You will own the daily operation, overseeing guest experience, sales activities, workflow, staff management, quality of work, revenue, and profitability, reporting to the Director of Operations.

Candidates should have at least 5 years of Automotive Guest Service and Service Sales experience,

Qualifications

• 5 years work experience in Automotive Guest Service & Service Sales.
• Supervisory or Management experience in the Automotive Industry.
• Proficiency in Windows based computer software and automotive store applications.
• Experience in TekMetric software preferred, but not required.
• ASE Service Consultant certification or equivalent experience (preferred).
• Current driver’s licenses and driving record acceptable by our insurance.

Responsibilities

• Lead the team and guide guests through the repair process.
• Oversee guest experience, sales activities, workflow, and profitability.
• Manage staff and ensure quality of work and guest satisfaction.
• Ensure communication and status updates to guests throughout service.

Skills

Guest service management

Automotive service sales

Staff supervision

Windows software

Customer relationship

Education

Industry training program

Tools

TekMetric

Automotive store software

Job description

As a Service Manager with Christian Brothers Automotive, you are the person who leads the team that our guests look to when they need help with their vehicle and invest in their vehicle. For these reasons, you play a key role in building relationships with our guests. Our Service Managers are responsible for all that happens in our shop and how our guests are guided through the entire repair process, keeping them informed of the status of their vehicle, and ensuring their satisfaction before they leave our facility.

The Service Manager is accountable for and has authority over all aspects of the daily operation of the business. Responsibilities include, but are not limited to, guest experience, sales activities, workflow, staff management, quality of work, guest satisfaction, revenue, profit margin, and other documented goals as assigned by the Director of Operations and Owner. All office and shop personnel report directly to the Service Manager.

• Understand service to others, both professionally and personally
• Possess a grow or die mentality related to all aspects of shop operations and guest care
• 5 years work experience in Automotive Guest Service & Service Sales
• Supervisory or Management experience in the Automotive Industry
• Proficiency in Windows based computer software and automotive store applications
• Experience in TekMetric software application preferred, but not required
• Graduation from an industry recognized service training program preferred but not required
• ASE Service Consultant certification or equivalent experience
• Current driver’s licenses
• Driving record acceptable to our current insurance carrier
• Ability to pass a drug screening