Automotive Service Manager: Lead Growth-Focused Team

Lithia & Driveway; Bartlett (TN); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Sunrise of Wolfchase, part of Sunrise Buick GMC, seeks a results-driven Service Manager to lead a talented service team and drive operational excellence in a fast-paced automotive environment.

You will recruit and develop staff, ensure exceptional customer experiences, manage warranties and service contracts, and uphold manufacturer policies. This role also involves daily staff meetings and liaison with Lithia Home Office Fixed Operations.

Qualifications

• Typing – ability to type efficiently.
• Mathematics – using mathematics to solve problems.
• Accounting - knowledge of basic accounting principles.
• Acceptable driving record and a valid driver’s license in your state of residence.

Responsibilities

• Lead service staff recruiting, training and development.
• Manage department to optimize customer opportunities and productivity.
• Train service advisors daily with role-play, evaluation, checklists, and quizzes.
• Ensure technicians are trained and have sufficient experience.
• Set and communicate performance expectations; coach and mentor.
• Handle customer engagement and resolve requests professionally.
• Oversee warranty, receivables and service-contract administration.
• Prepare and review monthly service department reports.

Skills

Typing

Mathematics

Accounting

Drove record

Education

High School graduate or equivalent

Job description

Sunrise of Wolfchase, part of Sunrise Buick GMC, seeks a results-driven Service Manager to lead a talented service team and drive operational excellence in a fast-paced automotive environment.

You will recruit and develop staff, ensure exceptional customer experiences, manage warranties and service contracts, and uphold manufacturer policies. This role also involves daily staff meetings and liaison with Lithia Home Office Fixed Operations.