Automotive Service Manager

Hireology; Orlando (FL); On-site; USD 70,000 - 95,000; Full time

Job summary

Hireology in Orlando, FL is seeking an Automotive Service Manager to lead our service and parts team, drive revenue growth, and deliver a world-class customer experience.

You will hire, train, and supervise technicians and advisors, set monthly sales goals, oversee warranty procedures and paperwork, and ensure ASE/OEM training is up to date.

This role requires 3+ years of management experience, a valid FL driver's license, and the ability to pass a background check and drug screen.

Qualifications

• 3+ years of experience as an Automotive Service Manager or Director.
• Valid Florida driver’s license with a clean record.
• Ability to pass a background check and drug screen.

Responsibilities

• Lead and supervise technicians, advisors, and assistant managers.
• Set monthly sales and revenue objectives and monitor progress.
• Maintain a high CSI by resolving customer issues and follow-ups.
• Oversee warranty procedures, dispatching, and paperwork.
• Ensure ongoing OEM and ASE training for technicians.

Skills

Team Leadership

Customer Care

Operations Management

Training & Development

Staff Supervision

Job description

Automotive Service Manager

Lead our service and parts team to drive revenue growth and deliver a world-class customer experience. We are looking for a highly motivated, hands-on leader who can organize a team, hold staff accountable, and oversee the daily operational and financial success of our service departments.

Your Responsibilities:

• Team Leadership: Hire, train, schedule, and supervise technicians, advisors, and assistant managers.
• Goal Setting: Establish monthly sales and revenue objectives, measure progress, and minimize technician unapplied time.
• Customer Care: Maintain a high Customer Service Index (CSI) by resolving complaints immediately and overseeing customer follow-ups.
• Operations: Ensure accurate warranty procedures, proper dispatching, and compliant paperwork.
• Training: Ensure technicians stay up to date with OEMand ASE training.

Our Core Values:

• Accountability – We take ownership of our actions and results.
• Teamwork – We win together.
• Kindness – We treat others with compassion.
• Grit – We have the heart to see things through.
• Integrity – We do the right thing, always.
• Curiosity – We ask questions to learn and understand.

Qualifications:

• MUST HAVE: 3+ years of experience as an Automotive Service Manager or Director.
• MUST HAVE: Valid FL Driver's License with a clean record.
• MUST HAVE: Ability to pass a background check and drug screen.

Preferred (A Big Plus!):

• Ford/Lincoln brand experience
• Ignite (Reynolds and Reynolds) experience