Automotive Service Manager: Lead a High-Performing Team

Sullivan Automotive Group.; Torrington (CT); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Paid Time Off

Paid Sick Time

Health Benefits

Company Demo

401(k) Profit Sharing

Full-time

Year-round Position

Career Growth

Job summary

Northwest Hills Chrysler Dodge Jeep Ram in Torrington, CT is seeking an experienced Automotive Service Manager to lead the Service Department, focusing on customer satisfaction, staff development, productivity and profitability.

You will supervise service advisors and technicians, ensure high service standards, coordinate with Parts and Sales, maintain staffing and workflow, and drive strong department performance within Sullivan Automotive Group.

Qualifications

• Proven leadership in service departments.
• Strong customer service focus and communication skills.
• Understanding of dealership service operations and profitability.

Responsibilities

• Lead and manage service advisors, technicians and support staff.
• Maintain high customer satisfaction and retention.
• Recruit, train and coach Service Department employees.
• Monitor technician productivity, efficiency and shop workflow.
• Drive department sales, profitability and service quality.
• Manage warranty processes and manufacturer compliance.
• Maintain staffing levels and scheduling effectiveness.
• Collaborate with Parts, Sales and management.
• Ensure policies and procedures are followed.
• Foster a positive, professional, accountable team culture.

Skills

Leadership

Customer service

Team management

Operations

Communication

Job description

Northwest Hills Chrysler Dodge Jeep Ram in Torrington, CT is seeking an experienced Automotive Service Manager to lead the Service Department, focusing on customer satisfaction, staff development, productivity and profitability.

You will supervise service advisors and technicians, ensure high service standards, coordinate with Parts and Sales, maintain staffing and workflow, and drive strong department performance within Sullivan Automotive Group.