Automotive Service Manager

Sullivan's Northwest Hills Chrysler Jeep Dodge Ram; Torrington (CT); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Paid Time Off

Paid Sick Time

Health Care Benefits

Company Demo

401(k) with Profit Sharing

Full-time, year-round position

Long-term career opportunity with an

Job summary

Northwest Hills Chrysler Dodge Jeep Ram in Torrington, CT is seeking an experienced Automotive Service Manager to lead our service department. This full-time management position is part of Sullivan Automotive Group, a family-owned Connecticut dealer group.

You will supervise service advisors, technicians and support staff, drive customer satisfaction and department profitability, and partner with Parts, Sales and dealership leadership to maintain high standards of service.

Qualifications

• Previous automotive service management experience is required.
• Chrysler, Dodge, Jeep and Ram experience is a strong plus.
• Strong leadership and people-management skills.
• Excellent customer service and communication skills.

Responsibilities

• Lead and manage service advisors, technicians and support staff.
• Maintain high levels of customer satisfaction and retention.
• Recruit, train and develop Service Department employees.
• Monitor technician productivity, efficiency and shop workflow.
• Drive department sales and profitability while maintaining service quality.
• Manage warranty processes and ensure manufacturer compliance.
• Maintain staffing levels and effective scheduling.
• Collaborate with Parts, Sales and dealership management.
• Ensure policies and procedures are followed; build team culture.

Skills

Leadership

Customer service

People management

Communication skills

Organizational skills

Job description

Automotive Service Manager

Northwest Hills Chrysler Dodge Jeep Ram (CDJR) – Torrington, CT
Full-Time | Management Position

Join a Successful, Family-Owned Automotive Group

Northwest Hills Chrysler Dodge Jeep Ram, part of the Sullivan Automotive Group, is looking for an experienced Automotive Service Manager to lead our Service Department in Torrington, Connecticut.

Sullivan Automotive Group is a family-owned and operated dealership group serving Connecticut for three generations. We believe in taking care of our employees, building long-term customer relationships, and providing our teams with the tools and facilities they need to succeed.

This is a great opportunity for an experienced service professional who is ready to lead a strong department and become an important part of our management team.

What You'll Do

As Service Manager, you will be responsible for the overall performance and day-to-day operation of the Service Department, with a focus on customer satisfaction, employee development, productivity and profitability.

Key responsibilities include:

• Lead and manage service advisors, technicians and support staff

• Maintain a high level of customer satisfaction and customer retention

• Recruit, train, coach and develop Service Department employees

• Monitor technician productivity, efficiency and shop workflow

• Drive department sales and profitability while maintaining excellent customer service

• Manage warranty processes and ensure compliance with manufacturer requirements

• Maintain proper staffing levels and effective scheduling

• Work closely with Parts, Sales and dealership management

• Ensure dealership and manufacturer policies and procedures are followed

• Build a positive, professional and accountable team culture

What We're Looking For

• Previous automotive service management experience is required

• Chrysler, Dodge, Jeep and Ram experience is a strong plus

• Strong leadership and people-management skills

• Excellent customer service and communication skills

• Solid understanding of dealership service operations and financial performance

• Ability to motivate a team and hold employees accountable

• Organized, professional and results-oriented

• Valid driver's license

Excellent Facility & Work Environment

Our Service Department operates from a newly renovated facility designed to provide an excellent environment for both our customers and employees, including:

• Air-conditioned service shop

• Enclosed, climate-controlled customer service drive/drop-off area

• Modern dealership facilities and equipment

• Strong support from an established, family-owned dealer group

Benefits

We offer a competitive compensation and benefits package, including:

• Paid Time Off

• Paid Sick Time

• Health Care Benefits

• Company Demo

• 401(k) with Profit Sharing

• Full-time, year-round position

• Long-term career opportunity with an established automotive group

Why Sullivan Automotive Group?

We're not a large corporate dealer group where you're just another employee. We're a three-generation, family-owned Connecticut automotive organization that values our people and believes that strong managers are critical to our success.

If you're an experienced automotive service leader looking for a dealership where you can make an impact, build a team and grow your career, we'd like to talk with you.

Northwest Hills Chrysler Dodge Jeep Ram / Sullivan Automotive Group is an Equal Opportunity Employer.