Automotive Service Manager

Preston Automotive Group; Wilmington (DE); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Competitive pay

Medical/dental/vision insurance

401(k) plan with match

Birthday paid day off

Employee vehicle discounts

Training and development

Career advancement

Job summary

The Preston Automotive Group in Delaware seeks an experienced Automotive Service Manager to lead our service department and elevate customer satisfaction. You will mentor technicians and service advisors, optimize workflow, and drive service quality with a focus on safety and performance.

You will manage budgeting, monitor KPIs, and collaborate with parts and other departments to ensure seamless operations while fostering a culture of growth and accountability.

Qualifications

• Five or more years of automotive service management experience preferred.
• Strong leadership and team management skills.
• Excellent communication and customer service abilities.
• In-depth knowledge of automotive systems, diagnostics, and repair processes.
• Proficiency in using automotive service software and tools.
• Budgeting and financial management experience.
• ASE certification or equivalent is a plus.
• Commitment to safety and compliance.

Responsibilities

• Cultivate, mentor, and lead a team of automotive technicians and service advisors.
• Monitor and optimize the workflow in the service department to ensure timely and efficient service delivery.
• Maintain a high level of customer satisfaction by addressing inquiries, concerns, and resolving issues promptly.
• Collaborate with parts department leadership to ensure shared success.
• Implement and enforce safety protocols and compliance with industry standards.
• Track and analyze key performance metrics to improve department efficiency and profitability.
• Collaborate with other departments to ensure seamless operations.
• Maintain accurate records of service history, vehicle repairs, and inventory.
• Train, mentor, and develop staff to enhance their skills and knowledge.
• Stay current with industry trends and technology advancements.
• Manage budgeting, cost control, and financial performance of the service department.
• Ensure all employees adhere to company policies and procedures.

Skills

Team leadership

Service management

Customer service

Diagnostics knowledge

Shop management software

Budgeting

Safety compliance

Communication skills

Problem solving

Staff development

Industry knowledge

Education

High school diploma

ASE certification

Tools

Diagnostics tools

Shop management software

Job description

Description

The Preston Automotive Group is dedicated to providing exceptional vehicle maintenance and repair services to our valued customers. With a commitment to excellence, we take pride in our skilled team of professionals and state-of-the-art facilities. We are currently seeking a dynamic and experienced Automotive Service Manager to join our team and help us continue delivering top-notch automotive services to our clients. This is a unique opportunity for a proven leader to further develop a high-performing team and reach new heights.

Description

The Preston Automotive Group is dedicated to providing exceptional vehicle maintenance and repair services to our valued customers. With a commitment to excellence, we take pride in our skilled team of professionals and state-of-the-art facilities. We are currently seeking a dynamic and experienced Automotive Service Manager to join our team and help us continue delivering top-notch automotive services to our clients. This is a unique opportunity for a proven leader to further develop a high-performing team and reach new heights.

Position Overview:

As the Service Manager, you will play a crucial role in overseeing the daily operations of our service department. You will be responsible for ensuring the efficient and effective management of our service team, maintaining high-quality standards, and delivering exceptional customer service. Your leadership will be instrumental in driving our business forward by fostering a culture of personal growth, individual accountability, and team success.

Key Responsibilities

• Cultivate, mentor, and lead a team of automotive technicians and service advisors.
• Monitor and optimize the workflow in the service department to ensure timely and efficient service delivery.
• Maintain a high level of customer satisfaction by addressing inquiries, concerns, and resolving issues promptly.
• Collaborate with parts department leadership to ensure shared success.
• Implement and enforce safety protocols and compliance with industry standards.
• Track and analyze key performance metrics to improve department efficiency and profitability.
• Collaborate with other departments to ensure seamless operations.
• Maintain accurate records of service history, vehicle repairs, and inventory.
• Train, mentor, and develop staff to enhance their skills and knowledge.
• Stay current with industry trends and technology advancements.
• Manage budgeting, cost control, and financial performance of the service department.
• Ensure all employees adhere to company policies and procedures.

Benefits

• Aggressive compensation package.
• Medical, dental, and vision insurance.
• 401(K) retirement plan which includes a company match.
• A generous PTO program that includes a paid day off for your birthday!
• Employee discounts on vehicle purchases and services.
• Ongoing training and development programs.
• Opportunities for career advancement and professional growth.

About Us

The Preston Automotive Group has been selling and servicing vehicles across Delmarva since 1975. Our group has grown to 11 different brands in 15 cities. From Baltimore, MD to Keller, VA to Aberdeen, MD we have opportunities across all departments as we continue to grow our group! We are proud of our family-oriented culture, and we are active members in the communities we serve. We believe that what truly separates us from other employers is our commitment to grow our employees. We are proud to consistently promote from within and offer a variety of leadership trainings to help our employees succeed.

Requirements

• Ability to follow the Preston Automotive Group Core Values: Integrity, Urgency, Teamwork, Personal Growth, Attention to Detail, and Community.
• 5+ years of automotive service management experience preferred.
• Strong leadership and team management skills.
• Excellent communication and customer service abilities.
• In-depth knowledge of automotive systems, diagnostics, and repair processes.
• Proficiency in using automotive service software and tools.
• Budgeting and financial management experience.
• ASE certification or equivalent is a plus.
• Strong problem-solving and decision-making skills.
• Commitment to safety and compliance.
• A passion for the automotive industry and customer satisfaction.
• Valid driver’s license with an acceptable, safe driving record.
• High school diploma or the equivalent.