Automotive Service Manager: Lead a High-Impact Team

VIP, Inc.; Williston (VT); Hybrid; USD 65,000 - 90,000; Full time

Job summary

VIP, Inc. in Williston, VT seeks a Service Manager to lead our automotive service team. You will inspire staff, uphold safety and policy compliance, and drive an exceptional customer experience.

You will recruit and develop technicians, schedule effectively, monitor performance, and ensure high standards across service operations. The role requires two years in automotive service management and ASE certifications.

Qualifications

• Strong people management and leadership abilities.
• Excellent verbal and written communication.
• Sound business sense with the ability to analyze, prioritize, identify and implement solutions.
• Two years related experience in automotive service management.

Responsibilities

• Maintain workplace safety and ensure compliance with policies and regulations.
• Build an Extraordinary Team delivering superior customer experiences.
• Schedule the team to meet customer needs across all hours of operation.
• Communicate effectively with the team through daily huddles and meetings.
• Train, support and deliver service processes to educate customers.
• Oversee dispatching and assignment of work orders to technicians.
• Ensure facility and equipment maintenance and clean service area.
• Enforce adherence to service Code of Ethics and procedures.

Skills

People management

Leadership

Communication

Analytical thinking

Time management

Automotive knowledge

Education

Two-year college or technical school

Equivalent combination of education and experience

Job description

VIP, Inc. in Williston, VT seeks a Service Manager to lead our automotive service team. You will inspire staff, uphold safety and policy compliance, and drive an exceptional customer experience.

You will recruit and develop technicians, schedule effectively, monitor performance, and ensure high standards across service operations. The role requires two years in automotive service management and ASE certifications.