Automotive Service Manager - Lead a High-Impact Team

Fury Motors Inc; Forest Lake (MN); Vor Ort; USD 80.000 - 140.000; Vollzeit

Zusammenfassung

Fury GMC Forest Lake is seeking an Automotive Service Manager to lead a busy service department in Forest Lake, MN. You will oversee daily operations with Advisors and Technicians, drive customer satisfaction, and ensure efficient workflows.

A strong leader will coach the team, manage scheduling, and coordinate with Parts to maintain smooth repairs. Ideal candidates bring automotive service leadership experience, a good grasp of service operations and department financials, and the ability to

Qualifikationen

• Leadership in automotive service operations
• Understanding of service workflows and department performance
• Ability to coach employees and drive accountability
• Strong organization and sound judgment for prioritization
• Customer-focused approach to build trust and satisfaction
• Experience with dealership systems and performance reports
• GMC/GM service experience is a plus

Aufgaben

• Oversee daily service operations with Advisors and Technicians to deliver quality repairs and clear communication.
• Lead, coach, and hold the service team accountable for performance and customer care.
• Manage scheduling, staffing, and workflow to support timely repairs.
• Help Advisors communicate repair recommendations, estimates, and updates clearly.
• Monitor department performance, including productivity and profitability, and customer satisfaction.
• Address customer concerns professionally and with follow-through.
• Coordinate with Parts to keep work moving and resolve delays.
• Ensure accurate repair orders, warranty documentation, and compliance with manufacturer requirements.
• Identify training needs and help team members strengthen skills.
• Participate in hiring, onboarding, and performance conversations.
• Maintain a safe, organized department and seek operational improvements.

Kenntnisse

Service leadership

Dealership systems

Coaching

Customer focus

GM service experience

Jobbeschreibung

Fury GMC Forest Lake is seeking an Automotive Service Manager to lead a busy service department in Forest Lake, MN. You will oversee daily operations with Advisors and Technicians, drive customer satisfaction, and ensure efficient workflows.

A strong leader will coach the team, manage scheduling, and coordinate with Parts to maintain smooth repairs. Ideal candidates bring automotive service leadership experience, a good grasp of service operations and department financials, and the ability to