Automotive Service Manager

Fury GMC Forest Lake Inc.; Forest Lake (MN); On-site; USD 80,000 - 140,000; Full time

Job summary

Fury GMC Forest Lake Inc. in Forest Lake, MN is hiring an Automotive Service Manager to lead our service team and uphold high customer satisfaction.

The role oversees daily service operations with Advisors and Technicians, ensuring clear communication, efficient workflow, and timely, quality repairs. The ideal candidate has automotive service leadership experience, preferably from a dealership, and can coach staff while managing performance metrics.

Qualifications

• Leadership experience in automotive service, preferably in a dealership.
• Understanding of service operations, repair workflows, and dept financials.
• Ability to coach, address concerns, and drive accountability.
• Strong organizational skills and sound prioritization.
• Customer-focused approach that builds trust through clear communication.
• Familiarity with dealership systems and performance reporting.
• GMC/GM service experience is a plus.

Responsibilities

• Oversee daily service operations with Service Advisors and Technicians.
• Lead, coach, and hold the service team accountable for performance and customer care.
• Manage scheduling, staffing, and workflow for timely repairs.
• Help Advisors communicate repair recommendations, estimates, and updates clearly.
• Monitor department performance: productivity, efficiency, profitability, and satisfaction.
• Address customer concerns with professionalism and follow-through.
• Partner with Parts to keep work moving and resolve delays.
• Support accurate repair orders, warranty docs, and manufacturer requirements.
• Identify training needs and help team strengthen skills.
• Participate in hiring, onboarding, and performance conversations.
• Maintain a safe, organized department and seek improvements.

Skills

Service leadership

Dealership operations

Coaching & accountability

Organization & judgment

Customer communication

Dealership systems reports

GM/GMC experience

Job description

Description

NOW HIRING: Automotive Service Manager

Fury GMC | Forest Lake, MN

Lead the team. Build customer trust. Keep the service department moving.

A strong service department starts with a leader who can bring people, processes, and customer experience together. Fury GMC in Forest Lake is looking for an Automotive Service Manager who sets clear expectations, supports the team, and follows through.

If you know automotive service, enjoy developing people, and take pride in running an organized, productive department, we’d like to meet you.

What You’ll Do

You’ll oversee daily service operations, working with Service Advisors and Technicians to deliver quality repairs, clear communication, and a positive customer experience.

• Lead, coach, and hold the service team accountable for performance and customer care.
• Manage scheduling, staffing, and workflow to support timely, quality repairs.
• Help Service Advisors communicate repair recommendations, estimates, and updates clearly.
• Monitor department performance, including productivity, efficiency, profitability, and customer satisfaction.
• Address customer concerns with professionalism and follow-through.
• Partner with the Parts Department to keep work moving and resolve delays.
• Support accurate repair orders, warranty documentation, and compliance with manufacturer requirements.
• Identify training needs and help team members strengthen their skills.
• Participate in hiring, onboarding, and performance conversations.
• Maintain a safe, organized department and look for practical ways to improve operations.

What You Bring

• Automotive service leadership experience, with dealership experience preferred.
• A working understanding of service operations, repair workflows, and department financial performance.
• The ability to coach employees, address concerns directly, and build team accountability.
• Strong organization and sound judgment when priorities compete.
• A customer-focused approach that builds trust through clear communication.
• Comfort using dealership systems and performance reports to guide decisions.
• GMC or General Motors service experience is a plus.

Compensation & Schedule

• Annual compensation: $80,000–$140,000 (based on experience and performance)
• Employment type: Full-time, on-site
• Location: Forest Lake, Minnesota

Why This Role Matters

Your leadership will shape how the department operates every day—from how employees work together to how customers feel when they leave. This is an opportunity to help a team succeed, strengthen service performance, and build lasting customer relationships at Fury GMC Forest Lake.