Automotive Service Manager: Customer Experience Leader

Christian Brothers Automotive Corporation; Simpsonville (SC); Hybrid; USD 66,000 - 110,000; Full time

Benefits offered by this job

Up to $110K

Weekends off

Paid vacation

Healthcare benefits

401(k) matching

Employee events

Career advancement

Job summary

Christian Brothers Automotive is seeking a Service Manager in Simpsonville, SC. You will lead store operations, ensure customer satisfaction, manage service sales, and coordinate technicians while maintaining open communication with customers.

This role requires 5 years in automotive customer service and service sales, supervisory experience, and proficiency with Windows software; TekMetric experience is a plus.

Qualifications

• 5 years work experience in Automotive Customer Service & Service Sales
• Supervisory or Management experience in the Automotive Industry
• Proficiency in Windows based computer software and automotive store applications
• Experience in TekMetric software application preferred, but not required
• ASE Service Consultant certification or equivalent experience
• Current driver’s licenses
• Driving record acceptable to our current insurance carrier

Responsibilities

• Follow and enforce all company policies and procedures as outlined in the current Employee Handbook
• Ensure quality of work, attitude and performance meets or exceeds customer satisfaction goals
• Direct the smooth, orderly and organized operation of the store
• Maintain a personal positive attitude and positive communications at all times
• Develop customer estimates and work orders
• Ensure selection of quality parts
• Ensure target margins are achieved
• Open and close stores on a daily basis
• Perform daily, weekly, and monthly reconciliations, audits and report analysis
• Report results to Owners
• Ensure all equipment is fully operational and in good working order
• Ensure technicians have the resources needed to do their job
• Serve as the primary communications interface to the customers, before, during and after service
• Greet every customer that enters our facility with enthusiasm and a smile, showing hospitality and the highest level of respect
• Present the best solution to properly repair our customer’s vehicle in a way that is easy for them to understand
• Possess the ability to consistently and effectively sell our services without jeopardizing honesty and integrity
• Act in a professional manner suitable as to represent a quality organization with which you are employed, always and in every instance projecting the characteristics of honesty and integrity
• Other duties may be assigned

Tools

TekMetric

Windows software

Job description

Christian Brothers Automotive is seeking a Service Manager in Simpsonville, SC. You will lead store operations, ensure customer satisfaction, manage service sales, and coordinate technicians while maintaining open communication with customers.

This role requires 5 years in automotive customer service and service sales, supervisory experience, and proficiency with Windows software; TekMetric experience is a plus.