Auto Service Manager: Lead Customer Experience

Christian Brothers Automotive; Simpsonville (SC); On-site; USD 50,000 - 70,000; Full time

Job summary

Christian Brothers Automotive is seeking an Automotive Service Manager in Simpsonville, SC. The Service Manager plays a vital role in building relationships with customers, overseeing the repair process, and ensuring customer satisfaction. Responsibilities include managing daily operations, developing estimates, and ensuring quality service.

The ideal candidate should have 5 years of experience in Automotive Customer Service, supervisory skills, and proficiency in relevant software. The position offers a dynamic work environment focused on excellence.

Qualifications

• 5 years work experience in Automotive Customer Service & Service Sales.
• Supervisory or Management experience in the Automotive Industry.
• Proficiency in Windows based computer software and automotive store applications.

Responsibilities

• Follow and enforce all company policies and procedures.
• Ensure quality of work meets customer satisfaction goals.
• Serve as the primary communications interface to the customers.

Skills

Automotive Customer Service

Service Sales

Supervisory skills

Windows based software

TekMetric software

Education

ASE Service Consultant certification

Graduation from an industry recognized service training program

Job description

Christian Brothers Automotive is seeking an Automotive Service Manager in Simpsonville, SC. The Service Manager plays a vital role in building relationships with customers, overseeing the repair process, and ensuring customer satisfaction. Responsibilities include managing daily operations, developing estimates, and ensuring quality service.

The ideal candidate should have 5 years of experience in Automotive Customer Service, supervisory skills, and proficiency in relevant software. The position offers a dynamic work environment focused on excellence.