Automotive Service Manager - CENTRAL CAMPAIGN

The Hertrich Family of Automobile Dealerships; Milford (DE); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability

Paid Time Off

401(k) with match

Vehicle discounts

Training & development

Job summary

The Hertrich Family of Dealerships is hiring an Automotive Service Manager to lead the service department at Delaware Beaches & Maryland's Eastern Shore. This role offers hands-on executive leadership, a clear path for career growth, and a supportive, performance-driven culture.

You will drive customer satisfaction, coach technicians, manage workflow, and monitor KPIs to ensure repair orders are efficient while maintaining dealership standards.

Qualifications

• 2-3 years of Automotive Service Management experience.
• Strong leadership, communication, and problem-solving skills.
• Proven success in high-volume service operations.
• Solid understanding of dealership systems (DealerTrack experience preferred).
• High School Diploma or GED required (college preferred).
• Willingness to relocate to Delaware or Maryland's Eastern Shore.

Responsibilities

• Lead daily service department operations.
• Drive customer satisfaction, CSI, and retention.
• Coach, train, and develop Advisors and Technicians.
• Manage workflow, productivity, and repair order efficiency.
• Monitor KPIs, financial performance, and service metrics.
• Ensure compliance with dealership and manufacturer standards.
• Build a positive, high-performance service culture.

Skills

Leadership

Communication

Problem solving

High-volume operations

Dealership systems

Education

HS Diploma or GED

Tools

DealerTrack

Job description

Automotive Service Manager Full-Time | Delaware Beaches & Maryland's Eastern Shore Lead a Top Service Team. Live Where Others Vacation. The Hertrich Family of Dealerships is seeking an accomplished Automotive Service Manager ready to take the next step with one of the most respected dealership groups in Delaware and Maryland's Eastern Shore. At Hertrich, we don't just fill openings - we build careers across a growing dealership network. This is an opportunity for a proven service leader who wants career growth, strong compensation, and a better quality of life near the beach-without sacrificing professional challenge or advancement.

Why This Opportunity?

• Leadership role with a respected, regional dealership group
• Long-term growth with a company that invests in its managers
• Coastal lifestyle near the Delaware Beaches and Eastern Shore
• Hands-on executive leadership and strong operational support
• Performance-driven culture with high standards and accountability

About Hertrich

Family-owned for three generations, Hertrich operates 24 dealerships, 15 collision centers, and 18 automotive brands across the Delmarva Peninsula. We're a Top 100 dealership group committed to integrity, excellence, and giving back to our communities.

What We Offer

• Competitive compensation with performance bonus potential
• Medical, Dental, Vision & Life Insurance
• Short- and Long-Term Disability coverage
• Paid vacation, holidays, and personal/sick days
• 401(k) with employer match
• Employee vehicle purchase discounts
• Ongoing training and professional development

What You'll Do

• Lead daily service department operations
• Drive customer satisfaction, CSI, and retention
• Coach, train, and develop Advisors and Technicians
• Manage workflow, productivity, and repair order efficiency
• Monitor KPIs, financial performance, and service metrics
• Ensure compliance with dealership and manufacturer standards
• Build a positive, high-performance service culture

What We're Looking For

• 2-3 years of Automotive Service Management experience
• Strong leadership, communication, and problem-solving skills
• Proven success in high-volume service operations
• Solid understanding of dealership systems (DealerTrack experience preferred)
• High School Diploma or GED required (college preferred)
• Willingness to relocate to Delaware or Maryland's Eastern Shore

Hertrich Family of Dealerships is an Equal Opportunity Employer and a drug-free workplace.