Coastal Automotive Service Manager — Lead & Grow

The Hertrich Family of Automobile Dealerships; Elkton (MD); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Medical, Dental, Vision & Life Ins.

Paid vacation & holidays

401(k) with employer match

Employee vehicle purchase discounts

Ongoing training & development

Job summary

The Hertrich Family of Dealerships is seeking an Automotive Service Manager to lead the service department on Maryland's Eastern Shore. This full-time role offers a pathway to career growth and a strong compensation package, with a coastal lifestyle near the Delaware beaches.

You will oversee daily operations, drive CSI, and mentor Advisors and Technicians while maintaining high performance and adherence to manufacturer standards.

Qualifications

• 2-3 years of Automotive Service Management experience.
• Solid understanding of dealership systems (DealerTrack preferred).
• Willingness to relocate to Delaware or Maryland's Eastern Shore.

Responsibilities

• Lead daily service department operations.
• Drive customer satisfaction, CSI, and retention.
• Coach, train, and develop Advisors and Technicians.
• Manage workflow, productivity, and repair order efficiency.
• Monitor KPIs, financial performance, and service metrics.
• Ensure compliance with dealership and manufacturer standards.
• Build a positive, high-performance service culture.

Skills

Automotive Service Management

Leadership

Communication

Problem-solving

Education

High School Diploma or GED

Tools

DealerTrack experience

Job description

The Hertrich Family of Dealerships is seeking an Automotive Service Manager to lead the service department on Maryland's Eastern Shore. This full-time role offers a pathway to career growth and a strong compensation package, with a coastal lifestyle near the Delaware beaches.

You will oversee daily operations, drive CSI, and mentor Advisors and Technicians while maintaining high performance and adherence to manufacturer standards.