Automotive Service Manager

HOP OPERATING COMPANY LLC dba HONDA OF PRINCETON; United States; On-site; USD 47,000 - 57,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Job summary

Honda of Princeton, Princeton, NJ, is seeking an Automotive Service Manager to lead the service department, mentor technicians and advisors, and drive a superior customer experience. The role emphasizes leadership, operational efficiency, and service quality in a fast-paced dealership setting.

Qualified candidates will have prior automotive dealership service management or supervisory experience, strong leadership and communication skills, and a customer‑focused mindset.

Qualifications

• Previous automotive dealership service management or supervisory experience preferred.
• Strong leadership, communication, and team-building skills.
• Knowledge of automotive service operations, repair orders, labor productivity, and service department processes.
• Customer‑focused mindset with the ability to resolve concerns and build lasting relationships.
• Strong organizational, problem‑solving, and decision‑making abilities.
• Computer proficiency and familiarity with dealership management systems.
• CDK experience is a plus."

Responsibilities

• Oversee daily service department operations to ensure efficient workflow and high-quality customer service.
• Lead, coach, and develop service advisors, technicians, and other service department personnel.
• Monitor department performance, productivity, customer satisfaction, and profitability.
• Ensure repair orders are handled accurately and efficiently, from customer write-up through vehicle delivery.
• Maintain high standards for customer communication, follow‑up, and service quality.
• Work with the parts department to coordinate parts availability and repair completion.
• Review service department performance and identify opportunities to improve processes and results.
• Help resolve customer concerns professionally and promptly.
• Ensure compliance with dealership policies, manufacturer requirements, and applicable safety standards.
• Support a positive, accountable, team‑oriented work environment.

Skills

Leadership

Customer‑focused

Communication

Team-building

Problem solving

Organizational

Computer proficiency

Tools

CDK experience

Job description

It’s fun to work in a company where people truly BELIEVE in what they’re doing! We’re committed to bringing passion and customer focus to the business.

Automotive Service Manager Honda of Princeton | Princeton, NJ | Full-Time

Compensation & Benefits Annual Base Salary: $52,000 plus commission opportunities in addition to base salary

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Account (FSA)
• 401(k) Retirement Plan

Compensation Disclosure: This position offers an annual base salary of $52,000, plus additional commission compensation. Total earnings may vary based on performance and the applicable commission plan.

About the Opportunity Honda of Princeton is seeking a motivated, customer-focused Automotive Service Manager to lead our service department, support our technicians and service advisors, and deliver an outstanding customer experience.

The ideal candidate has automotive dealership service management experience, strong leadership skills, and a commitment to operational efficiency, customer satisfaction, and departmental performance.

Key Responsibilities

• Oversee daily service department operations to ensure efficient workflow and high-quality customer service.
• Lead, coach, and develop service advisors, technicians, and other service department personnel.
• Monitor department performance, productivity, customer satisfaction, and profitability.
• Ensure repair orders are handled accurately and efficiently, from customer write-up through vehicle delivery.
• Maintain high standards for customer communication, follow‑up, and service quality.
• Work with the parts department to coordinate parts availability and repair completion.
• Review service department performance and identify opportunities to improve processes and results.
• Help resolve customer concerns professionally and promptly.
• Ensure compliance with dealership policies, manufacturer requirements, and applicable safety standards.
• Support a positive, accountable, team‑oriented work environment.

Qualifications

• Previous automotive dealership service management or supervisory experience preferred.
• Strong leadership, communication, and team‑building skills.
• Knowledge of automotive service operations, repair orders, labor productivity, and service department processes.
• Customer‑focused mindset with the ability to resolve concerns and build lasting relationships.
• Strong organizational, problem‑solving, and decision‑making abilities.
• Computer proficiency and familiarity with dealership management systems.
• CDK experience is a plus.
• Ability to manage competing priorities in a fast‑paced dealership environment.

Why Join Honda of Princeton?

Join a dealership team where leadership, customer satisfaction, and operational excellence matter. This opportunity offers a competitive base salary, additional commission potential, and a benefits package designed to support your health and financial well‑being.

Equal Employment Opportunity Honda of Princeton is an equal opportunity employer. Employment decisions are made without regard to any characteristic protected by applicable federal, New Jersey, or local law. Reasonable accommodations are available for qualified individuals with disabilities throughout the application and employment process.

At Georgica Auto Holdings, we are committed to excellence in automotive retail and service, guided by integrity, accountability, and respect.

As a group of dealerships serving our communities, we recognize that our success is built not only on the vehicles we sell or service, but on the trust we earn every day. Our organization brings together experienced professionals across sales, service, finance, parts, and administration, working collaboratively to deliver a seamless and transparent customer experience.

We believe that true success is achieved through teamwork; when individuals support one another, share knowledge, and uphold common standards of professionalism. Ethical conduct is the foundation of our business. We hold ourselves to the highest standards of honesty, fairness, and moral responsibility in every interaction — with our customers, colleagues, partners, and the communities we serve. We believe that long‑term relationships are built on transparency and respect, and we expect every member of our team to always act with integrity. We are dedicated to fostering a workplace culture grounded in: Collaboration – Working together across departments and locations to achieve shared goals Integrity – Doing what is right, even when no one is watching Accountability – Taking ownership of our responsibilities and outcomes Respect – Valuing our colleagues, customers, and community At Georgica Auto Holdings, we are proud of the reputation we continue to build — one based on trust, professionalism, and principled leadership.

We seek individuals who share our commitment to ethical excellence and who are motivated to contribute to a culture where character matters as much as performance.