Automotive Service Manager

HOP OPERATING COMPANY LLC dba HONDA OF PRINCETON; Princeton (NJ); On-site; USD 47,000 - 57,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

FSA

401(k) Retirement Plan

Commission opportunities

Job summary

Honda of Princeton is seeking an Automotive Service Manager to lead the service department, mentor technicians and advisors, and deliver exceptional customer experiences in a fast-paced dealership setting.

The ideal candidate will have prior automotive dealership service management or supervisory experience, strong leadership and communication skills, and a solid understanding of service operations, repair orders, and labor productivity.

Qualifications

• Automotive dealership service management or supervisory experience preferred.
• Strong leadership and communication skills with a customer-focused mindset.
• Knowledge of service operations, repair orders, labor productivity, and department processes.
• Proficiency with dealership management systems; CDK experience is a plus.

Responsibilities

• Oversee daily service department operations to ensure efficient workflow and high-quality customer service.
• Lead, coach, and develop service advisors, technicians, and other service personnel.
• Monitor performance, productivity, customer satisfaction, and profitability.
• Coordinate with parts to ensure parts availability and timely repairs.
• Ensure compliance with policies, safety standards, and provide timely customer follow-up.

Skills

Leadership

Team-building

Customer service

Communication

Operational efficiency

Tools

CDK

DMS (Dealership Management System)

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing!We're committed to bringing passion and customer focus to the business.Automotive Service ManagerHonda of Princeton | Princeton, NJ | Full-TimeCompensation & BenefitsAnnual Base Salary: $52,000 plus commission opportunities in addition to base salaryMedical InsuranceDental InsuranceVision InsuranceFlexible Spending Account (FSA)401(k) Retirement PlanCompensation Disclosure: This position offers an annual base salary of $52,000, plus additional commission compensation. Total earnings may vary based on performance and the applicable commission plan.About the OpportunityHonda of Princeton is seeking a motivated, customer-focused Automotive Service Manager to lead our service department, support our technicians and service advisors, and deliver an outstanding customer experience. The ideal candidate has automotive dealership service management experience, strong leadership skills, and a commitment to operational efficiency, customer satisfaction, and departmental performance.Key ResponsibilitiesOversee daily service department operations to ensure efficient workflow and high-quality customer service.Lead, coach, and develop service advisors, technicians, and other service department personnel.Monitor department performance, productivity, customer satisfaction, and profitability.Ensure repair orders are handled accurately and efficiently, from customer write-up through vehicle delivery.Maintain high standards for customer communication, follow-up, and service quality.Work with the parts department to coordinate parts availability and repair completion.Review service department performance and identify opportunities to improve processes and results.Help resolve customer concerns professionally and promptly.Ensure compliance with dealership policies, manufacturer requirements, and applicable safety standards.Support a positive, accountable, team-oriented work environment.QualificationsPrevious automotive dealership service management or supervisory experience preferred.Strong leadership, communication, and team-building skills.Knowledge of automotive service operations, repair orders, labor productivity, and service department processes.Customer-focused mindset with the ability to resolve concerns and build lasting relationships.Strong organizational, problem-solving, and decision-making abilities.Computer proficiency and familiarity with dealership management systems.CDK experience is a plus.Ability to manage competing priorities in a fast-paced dealership environment.Why Join Honda of Princeton?Join a dealership team where leadership, customer satisfaction, and operational excellence matter. This opportunity offers a competitive base salary, additional commission potential, and a benefits package designed to support your health and financial well-being.Equal Employment OpportunityHonda of Princeton is an equal opportunity employer. Employment decisions are made without regard to any characteristic protected by applicable federal, New Jersey, or local law. Reasonable accommodations are available for qualified individuals with disabilities throughout the application and employment process.Apply today to be considered for the Automotive Service Manager position at Honda of Princeton.