Automotive Service Manager

Placements24; Riverton (UT); On-site; USD 36,000 - 61,000; Full time

Benefits offered by this job

Competitive salary and bonus

Opportunity to manage a significant Up

Health and retirement benefits

Training and professional development

Dynamic and supportive management

Job summary

Placements24 is seeking an experienced Automotive Service Manager to lead a busy service department in Upington. The role focuses on delivering exceptional service, improving efficiency, and driving profitability by overseeing technicians, advisors, and service processes.

You will manage costs, pricing strategies, and customer relationships while ensuring compliance with safety and manufacturer standards, contributing to sustained service revenue growth.

Qualifications

• Significant experience in automotive service management or a similar leadership role.
• Strong understanding of vehicle repair, diagnostics, and service operations.
• Proven ability in team leadership, performance management, and staff development.
• Excellent customer service, communication, and problem-solving skills.

Responsibilities

• Oversee the daily operations of the service department, including appointment scheduling, workflow management, and customer service.
• Lead, mentor, and motivate a team of automotive technicians and service advisors to achieve performance goals.
• Ensure high standards of workmanship and customer satisfaction are consistently met.
• Manage workshop profitability by controlling labor costs, parts inventory, and service pricing strategies.
• Develop and implement strategies to enhance customer loyalty and retention.
• Maintain compliance with all company policies, safety regulations, and manufacture standards.

Skills

Team leadership

Customer service

Communication

Problem solving

Strategic thinking

DMS proficiency

Tools

DMS

Job description

About the Role

Our client is seeking a results-driven and customer-focused Automotive Service Manager to lead their busy service department in Upington. This senior role involves managing all aspects of the service operation, including overseeing technicians, managing customer relations, controlling costs, and driving service revenue and profitability. You will be responsible for ensuring the delivery of exceptional service and maintaining the highest standards of quality and efficiency. This is a crucial leadership position for an experienced professional aiming to make a significant impact in a key automotive hub.

Key Responsibilities

• Oversee the daily operations of the service department, including appointment scheduling, workflow management, and customer service.
• Lead, mentor, and motivate a team of automotive technicians and service advisors to achieve performance goals.
• Ensure high standards of workmanship and customer satisfaction are consistently met.
• Manage workshop profitability by controlling labor costs, parts inventory, and service pricing strategies.
• Develop and implement strategies to enhance customer loyalty and retention.
• Maintain compliance with all company policies, safety regulations, and manufacture standards.

Requirements

• Significant experience in automotive service management or a similar leadership role.
• Strong understanding of vehicle repair, diagnostics, and automotive service operations.
• Proven ability in team leadership, performance management, and staff development.
• Excellent customer service, communication, and problem-solving skills.
• Proficiency with dealership management systems (DMS) and service department metrics.
• A strategic mindset focused on driving efficiency and profitability.

Benefits

• A highly competitive salary and bonus structure based on departmental performance.
• Opportunity to manage a significant service operation in Upington.
• Comprehensive health and retirement benefits package.
• Access to ongoing training and professional development.
• A dynamic and supportive management environment.