Automotive Service Manager

Jones Auto Group; Lancaster (Lancaster County); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive salary plus performance-based incentives

Medical, dental, and vision insurance

Paid time off, sick leave, and holidays

401(k) with company match

Company-paid life insurance

Employee discounts

Referral program

Job summary

Jones Auto Group is seeking an experienced Automotive Service Manager for our Lancaster, Pennsylvania location. This critical role involves leading our service department to ensure efficient operations, fostering a customer-focused culture, and developing high-performing teams. The ideal candidate will have proven automotive service management experience, strong leadership skills, and a solid understanding of the automotive industry. Benefits include competitive salary, medical insurance, paid time off, and 401(k) with company match.

Qualifications

• Proven experience in automotive service management within a dealership environment.
• Strong leadership and team development skills.
• Excellent communication and interpersonal abilities.
• Solid understanding of automotive repair processes and industry standards.
• Highly organized with strong attention to detail.

Responsibilities

• Oversee daily operations of the service department to ensure efficient workflow.
• Lead, coach, and develop a team of service advisors and technicians.
• Foster a culture focused on customer satisfaction and quality workmanship.
• Monitor performance metrics to identify trends for improvement.
• Resolve customer concerns professionally and effectively.

Skills

Automotive service management

Leadership skills

Communication

Problem-solving

Customer-focused mindset

Job description

Position Overview

Jones Family of Dealerships is seeking an experienced and driven Automotive Service Manager to lead our service department in Lancaster, Pennsylvania. This role is critical to ensuring efficient operations, developing high-performing teams, and delivering an exceptional customer experience. The ideal candidate will bring strong leadership, operational expertise, and a passion for continuous improvement.

Key Responsibilities

• Oversee daily operations of the service department to ensure efficient workflow and productivity
• Lead, coach, and develop a team of service advisors, technicians, and support staff
• Foster a culture focused on customer satisfaction, quality workmanship, and timely service
• Monitor and analyze performance metrics to identify trends and improvement opportunities
• Implement processes that drive profitability, efficiency, and customer retention
• Resolve customer concerns professionally and effectively
• Collaborate with sales, parts, and other departments to ensure seamless operations

Qualifications

• Proven experience in automotive service management, preferably within a dealership environment
• Strong leadership and team development skills
• Excellent communication and interpersonal abilities
• Solid understanding of automotive repair processes, parts, and industry standards
• Highly organized with strong attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Customer-focused mindset with strong problem‑solving skills

Benefits

• Competitive salary plus performance‑based incentives
• Medical, dental, and vision insurance
• Paid time off, sick leave, and holidays
• 401(k) with company match
• Company‑paid life insurance
• Employee discounts
• Referral program

Equal Opportunity Employer

Jones Family of Dealerships is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other legally protected status.