Automotive Service Manager

Coughlin Automotive; Heath (OH); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Competitive pay

Health insurance

401k

Disability insurance

Paid time off

Employee discounts

Advancement opportunities

Job summary

Coughlin Automotive in Heath, OH, is seeking an experienced Service Manager for our Toyota location. You will oversee the Service Department and ensure service level agreements with customers and external providers are met, while assigning tasks to technicians based on availability and skills.

The role requires strong leadership, operational oversight, and a customer-focused mindset to maintain high service standards and drive performance across the team.

Qualifications

• Experience overseeing automotive service departments.
• Proven ability to manage service level agreements with customers.
• Ability to assign tasks to technicians by availability and skill.

Responsibilities

• Oversee daily service department operations.
• Coordinate technicians and assign tasks by skill.
• Maintain strong customer service levels and SLA adherence.

Skills

Service management

Staff supervision

Customer service

Scheduling

Vendor management

Job description

At Coughlin Automotive, we've got more business than we can handle, and we need you! Coughlin is currently looking for an experienced Service Manager for our Toyota location in Heath.
The Service Manager oversees the Service Department and is responsible for managing service level agreements with customers and external service providers. The Service Manager role also includes assigning tasks to technicians throughout each work day based on technicians availability and skills.
Coughlin Automotive is one of the fastest growing dealerships in Central Ohio. We carry thirteen brands including Buick, Chrysler, GMC, Ford, Chevrolet, Jeep, Dodge, Ram, Cadillac, Hyundai, Toyota, Nissan, and Kia. We have seventeen locations in the Central Ohio area, including Newark, Pataskala, Circleville, Heath, Chillicothe, Lancaster, Lewis Center, Dublin and Marysville. We offer automotive service departments, body shops, and parts departments that are unmatched by others in the industry, due to our exceptional sales and service teams consisting of highly qualified, knowledgeable, and talented associates.
Benefits Include

• Competitive pay plan
• Medical, Vision, and Dental Insurance
• Company matched 401k
• Short Term and Long Term Disability
• Life Insurance
• Paid vacations and holidays
• Employee Discounts
• Excellent opportunity for advancement