Automotive Service Manager: Lead, Optimize & Grow

Coughlin Automotive; Heath (OH); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Competitive pay

Health insurance

401k

Disability insurance

Paid time off

Employee discounts

Advancement opportunities

Job summary

Coughlin Automotive in Heath, OH, is seeking an experienced Service Manager for our Toyota location. You will oversee the Service Department and ensure service level agreements with customers and external providers are met, while assigning tasks to technicians based on availability and skills.

The role requires strong leadership, operational oversight, and a customer-focused mindset to maintain high service standards and drive performance across the team.

Qualifications

• Experience overseeing automotive service departments.
• Proven ability to manage service level agreements with customers.
• Ability to assign tasks to technicians by availability and skill.

Responsibilities

• Oversee daily service department operations.
• Coordinate technicians and assign tasks by skill.
• Maintain strong customer service levels and SLA adherence.

Skills

Service management

Staff supervision

Customer service

Scheduling

Vendor management

Job description

Coughlin Automotive in Heath, OH, is seeking an experienced Service Manager for our Toyota location. You will oversee the Service Department and ensure service level agreements with customers and external providers are met, while assigning tasks to technicians based on availability and skills.

The role requires strong leadership, operational oversight, and a customer-focused mindset to maintain high service standards and drive performance across the team.