Automotive Service Manager

Easycare; Hagerstown (MD); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Excellent benefits

Job summary

Easycare in Hagerstown, MD is seeking an automotive Service Manager who is motivated to advance their career in a fast-paced, customer-service driven environment. This role will oversee service Advisors, prioritize repairs, and ensure smooth daily operations across the store.

The ideal candidate will have strong leadership, a focus on quality workmanship, and a commitment to friendly, honest customer interactions. Equal opportunity employer with comprehensive benefits is offered.

Qualifications

• Five years related experience and/or training; or equivalent combination of education and experience.
• Graduation from an industry recognized service training program also preferred but not required.

Responsibilities

• Train Advisors to greet every customer with hospitality and respect.
• Train Advisors to present the best solution to repair vehicles clearly for customers.
• Manage the store’s workflow efficiently and effectively.
• Train Advisors to sell services with honesty and integrity.
• Maintain a positive attitude and team atmosphere.
• Use the phone professionally to build long-term relationships with customers.
• Supervise and direct employees.
• Prepare monthly and annual business goals.
• Act professionally reflecting the quality of the organization.
• Direct, coordinate, and participate in customer service activities as workload dictates.
• Ensure all work meets proper specifications.
• Assist other employees as needed.

Job description

Hagerstown, United States

Are you interested in working in Winchester, VA, Martinsburg, WV or Hagerstown, MD? If so, this could be the opportunity for you!

We'researching for an automotive Service Manager who is motivated and serious about their career in this highlycompetitive industry. If you are driven to help people,passionate about customer service and ready to lead a successfulservice team, then this opportunity is for you!

EssentialDuties and Responsibilities:

• TrainAdvisors to greet every customer that enters our facilitywith hospitality and the highest level of respect
• TrainAdvisors to present the best solution to properly repairour customer’s vehicle in a way that is easy forthem to understand
• Managethe store’s workflow in an effective and efficientmanner
• TrainAdvisors to possess the ability to consistently andeffectively sell our services without jeopardizinghonesty and integrity
• Maintaina positive attitude and team atmosphere at all times
• Usethe phone in a professional manner, always with theintention of creating a long-term relationship betweenthe store, yourself and the customer
• Superviseand direct employees
• Preparebusiness goals for each month as well as each year
• Toact in a professional manner that reflects thequality organization you represent
• Alwaysproject an attitude of honesty and integrity
• Direct,coordinate, and participate in performing customer serviceactivities as dictated by workload
• Ensurethat all work is performed to proper specifications
• Assistother employees as needed

Requirements

Educationand/or Experience Preferences:

• Fiveyears related experience and/or training; orequivalent combination of education and experience.
• Graduationfrom an industry recognized service training program alsopreferred by not required.

Certificates,Licenses and Registration Preferences:

• Current driver's license
• Proofof minimum state required insurance on personalvehicle.
• Drivingrecord acceptable to our current insurance carrier.

Compensation

• Compensation is based on performance and is competitive with the retailautomotive market.
• We offer excellent benefits.

Ourcompany maintains a strong policy of equal employment opportunity for all associates. We hire, train, promote and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws.