Automotive Service Manager

Easycare; Burlington (NC); On-site; USD 65,000 - 90,000; Full time

Job summary

Zohorecruit in Burlington, NC is seeking an automotive Service Manager who is motivated and serious about building a career in this highly competitive industry.

You will lead a service team, train Advisors in hospitality and customer service, and drive profitable service solutions while maintaining honesty and integrity. Five years related experience and/or training plus a recognized service training program are preferred; a valid driver’s license and insurance are required.

Qualifications

• Five years related experience and/or training.
• Industry recognized service training program preferred.

Responsibilities

• Train Advisors to greet every customer that enters our facility with hospitality and respect.
• Train Advisors to present the best solution to repair the customer’s vehicle clearly.
• Manage the store’s workflow effectively and efficiently.
• Train Advisors to sell our services honestly and with integrity.
• Maintain a positive attitude and team atmosphere.
• Direct and supervise employees and coordinate customer service activities.
• Prepare monthly and yearly business goals.
• Ensure all work is performed to proper specifications.

Skills

Customer service

Team leadership

Education

Industry service training program

Job description

Burlington, United States | Posted on 10/01/2026

We’researching for an automotive Service Manager who is motivated and serious about their career in this highlycompetitive industry. If you are driven to help people,passionate about customer service and ready to lead a successfulservice team, then this opportunity is for you!

EssentialDuties and Responsibilities:

• TrainAdvisors to greet every customer that enters our facilitywith hospitality and the highest level of respect
  
• TrainAdvisors to present the best solution to properly repairour customer’s vehicle in a way that is easy forthem to understand
  
• Managethe store’s workflow in an effective and efficientmanner
  
• TrainAdvisors to possess the ability to consistently andeffectively sell our services without jeopardizinghonesty and integrity
  
• Maintaina positive attitude and team atmosphere at all times
  
• Usethe phone in a professional manner, always with theintention of creating a long-term relationship betweenthe store, yourself and the customer
  
• Superviseand direct employees
  
• Preparebusiness goals for each month as well as each year
  
• Toact in a professional manner that reflects thequality organization you represent
  
• Alwaysproject an attitude of honesty and integrity
  
• Direct,coordinate, and participate in performing customer serviceactivities as dictated by workload
  
• Ensurethat all work is performed to proper specifications
  
• Assistother employees as needed

Requirements

Educationand/or Experience Preferences:

• Fiveyears related experience and/or training; orequivalent combination of education and experience.
• Graduationfrom an industry recognized service training program alsopreferred by not required.
  

Certificates,Licenses and Registration Preferences:

• Current driver's license
• Proofof minimum state required insurance on personalvehicle.
• Drivingrecord acceptable to our current insurance carrier.

Compensation

• Compensation is based on performance and is competitive with the retailautomotive market.
  
• We offer excellent benefits.
  

Ourcompany maintains a strong policy of equal employment opportunity for allassociates. We hire, train, promote and compensate associates on the basis ofpersonal and professional competence and potential for advancement withoutregard for race, color, religion, sex, national origin, age, marital status,disability or citizenship, as well as other classifications protected byapplicable federal, state or local laws.