Automotive Service Manager

DARCARS Automotive Group; Marlow Heights (MD); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Employee discounts on vehicle purchases, parts and service repairs

Internal career advancement opportunities

Opportunities to join community service initiatives

Job summary

A reputable automotive service company in Marlow Heights, Maryland is looking for an Automotive Service Manager to lead the service department. Responsibilities include managing staff, overseeing operations, maintaining customer relationships, and achieving sales objectives. Candidates should have 4 years in automotive service experience and 5 years as a service manager. The role offers employee discounts and opportunities for internal career advancement, ensuring a positive work environment.

Qualifications

• 4 years of auto service technical experience required.
• 5 years of service manager or writer experience preferred.
• Experience managing groups and teams is crucial.
• Effective communication with customers and employees is essential.

Responsibilities

• Lead and manage the service department effectively.
• Prepare and administer the department's annual operating budget.
• Hire, train, and monitor performance of service department staff.
• Maintain good working relationships with customers.

Skills

Auto service technical experience

Effective communication

Team management

Customer service

Job description

Automotive Service Manager – DARCARS Automotive Group

The Automotive Service Manager leads an efficient and profitable service department, ensuring maximum production, controlling costs, building a loyal clientele, maintaining employee relationships, meeting sales and profit objectives, and keeping accurate service records.

Responsibilities

• Forecast goals and objectives for the department and strive to meet them
• Strive for harmony and teamwork with all other departments
• Prepare and administer an annual operating budget for the service department
• Understand, keep abreast of, and comply with federal, state and local regulations that affect service operations, such as hazardous waste disposal, OSHA right‑to‑know, etc
• Hire, train, motivate, counsel, and monitor the performance of all service department staff
• Providing training on administrative policies and procedures for all department personnel
• Direct and schedule the activities of all department employees
• Provide technical assistance to employees as needed
• Conduct meeting with department employees to discuss activities and problems of mutual interest
• Monitor technicians’ payroll records
• Establish and maintain good working relationships with customers to encourage repeat and referral business
• Keeping up-to-date on manufacturer warranty and policy procedures while serving as a liaison with the factory representatives
• Establish and maintain good working relationships with vocational and technical schools to enhance personnel recruitment activities
• Maintain liaison with factory representatives
• Greet all customers promptly and give fair estimates on costs and time required for repairs and maintenance
• Handle all customer complaints
• Quality check completed jobs
• Keep abreast of new equipment and give fair estimates on costs and time required for repairs and maintenance
• Ensure that the work areas and customer waiting area are kept clean
• Control the performance of the department using Daily operating control, efficiency and productivity control, comeback reports, warranty reports, telephone surveys, and monthly forecasts
• Maintain reporting systems required by general management and the factory
• Monitor repair order trends, such as number of repair orders completed number of items per repair order, dollar sales per repair order, dollar sales per service advisor, etc
• Ensure that customers’ service files are up-to-date and are readily available for reference

Qualifications

• 4 years auto service technical experience
• 5 year service manager or writer experience
• Experience managing groups and teams
• Ability to communicate effectively and quickly to customers and employees
• Body Shop experience preferred
• Employee discounts on vehicle purchases, parts and service repairs
• Internal career advancement opportunities
• Opportunities to join our community service initiatives

We are an equal opportunity employer and a drug‑free workplace. Offers of employment are contingent upon successfully passing background screening (incl. criminal background check, review of consumer & motor vehicle records, verification of SSN). Employment is on an at‑will basis and subject to termination if dealership rules & regulations are violated.

This job advertisement in no way states or implies that these are the only duties and responsibilities to be performed by this employee. This advertisement is merely a preview of the role in solicitation. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor.