Automotive Service Manager

Dial Auto Group; Chicago (IL); On-site; USD 85,000 - 115,000; Full time

Job summary

Dial Auto Group in Chicago, IL seeks an Automotive Service Manager to lead the service department on site. You will oversee service advisors and technicians, schedule repairs, ensure accurate diagnoses, and monitor quality control to drive guest satisfaction and retention.

You will coach and develop a diverse team, manage shop workflow, and collaborate with parts and sales to boost dealership performance. A high school diploma is required; ASE or automotive management training is a plus.

Qualifications

• Strong skills in Vehicle Maintenance and Automotive service operations.
• Proven Customer Satisfaction and Customer Service skills, with a focus on relationship-building.
• Clear and professional Communication skills for interacting with customers, technicians, and leadership.
• Experience managing an automotive service department or related supervisory role in the automotive industry.
• Knowledge of OEM standards, warranty processes, and service management software (DMS systems).
• Ability to lead, coach, and motivate a diverse team in a fast-paced environment.
• Strong organizational, problem-solving abilities.
• High school diploma required; additional technical training, ASE certifications, or automotive management education are beneficial.

Responsibilities

• Oversee daily service department operations, including service advisors and technicians.
• Coordinate repair and maintenance schedules to optimize shop throughput.
• Ensure accurate diagnoses and monitor quality control across all service work.
• Support customer interactions and resolve escalated service issues to maintain satisfaction.
• Collaborate with parts and sales to support dealership performance.
• Coach and develop team members; maintain a safe and compliant work environment.
• Identify process improvements to increase efficiency and profitability.

Skills

Vehicle maintenance

Customer service

Communication

Team leadership

Organizational skills

Problem solving

Education

High school diploma

ASE certifications

Automotive management education

Tools

DMS software

Job description

Company Description Dial Auto Group is a family-owned automotive dealer group serving Chicago and surrounding communities through multiple dealership locations. The group specializes in new and preowned vehicle sales, expert automotive service, genuine OEM parts, warranties, and trade-ins. Team members focus on transparent pricing, competitive trade-in values, and building long-term customer relationships. With decades of experience across sales, service, and parts departments, Dial Auto Group delivers consistent, customer-first experiences. Candidates can expect to join a stable organization that values professionalism, integrity, and community trust.
Role Description The Automotive Service Manager is a full-time, on-site role based in Chicago, IL, responsible for overseeing daily operations of the service department. This role includes managing service advisors and technicians, coordinating repair and maintenance schedules, ensuring accurate diagnoses, and monitoring quality control for all service work. The Service Manager will support customer interactions, resolve escalated service issues, and maintain high levels of customer satisfaction and retention. Additional responsibilities include managing shop workflow, monitoring KPIs, overseeing warranty and OEM procedures, and collaborating with parts and sales departments to support overall dealership performance. The role also involves training and coaching team members, maintaining a safe and compliant work environment, and optimizing processes to improve efficiency and profitability.
Qualifications

• Candidates should possess strong skills in Vehicle Maintenance and Automotive service operations.
• Candidates should possess proven Customer Satisfaction and Customer Service skills, with a focus on relationship-building.
• Candidates should possess clear and professional Communication skills for interacting with customers, technicians, and leadership.
• Experience managing an automotive service department or related supervisory role in the automotive industry.
• Knowledge of OEM standards, warranty processes, and service management software (DMS systems).
• Ability to lead, coach, and motivate a diverse team in a fast-paced environment.
• Strong organizational, problem-solving, and decision-making abilities.
• High school diploma required; additional technical training, ASE certifications, or automotive management education are beneficial.