Automotive Service Manager

Socket.dev; Casper (WY); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Salary + performance-based incentives

Medical, dental, vision

401(k)

Paid time off & holidays

Relocation assistance

Job summary

Fremont Motors is seeking a strong, people-focused Automotive Service Manager to lead our service department in Wyoming. You’ll balance customer satisfaction, technician productivity, and profitability in a hands-on leadership role.

Join a family-owned dealership group with modern facilities and a culture that values integrity, teamwork, and long-term careers. Relocation assistance is available for the right candidate.

Qualifications

• 3+ years of automotive service management or leadership experience.
• Strong knowledge of dealership service operations and KPIs.
• Proven ability to lead, motivate, and develop teams.
• Excellent communication and customer service skills.
• Organized, decisive, and solutions-oriented.
• Valid driver’s license and insurable driving record.

Responsibilities

• Lead and develop a high-performing service team (advisors, technicians, support staff).
• Drive service department profitability while maintaining top-tier CSI scores.
• Oversee daily operations including workflow, scheduling, and quality control.
• Coach, train, and hold team members accountable to performance standards.
• Ensure compliance with manufacturer standards, safety, and company policies.
• Collaborate with Parts, Sales, and Management to deliver an exceptional customer experience.
• Monitor KPIs including labor efficiency, ELR, CP/RO, and retention.

Skills

Service management

Team leadership

KPIs

Customer service

Communication

Driver's license

Job description

Automotive Service Manager

Lead. Inspire. Drive Results.

Fremont Motors is looking for a strong, people-focused Automotive Service Manager to lead our service department and take it to the next level. If you’re a hands-on leader who knows how to balance customer satisfaction, technician productivity, and profitability—we want to talk to you.

We’re a family-owned dealership group with deep Wyoming roots, modern facilities, and a culture that values integrity, teamwork, and long-term careers.

What You’ll Do:

• Lead and develop a high-performing service team (advisors, technicians, support staff)

• Drive service department profitability while maintaining top-tier CSI scores

• Oversee daily operations including workflow, scheduling, and quality control

• Coach, train, and hold team members accountable to performance standards

• Ensure compliance with manufacturer standards, safety, and company policies

• Collaborate with Parts, Sales, and Management to deliver an exceptional customer experience

• Monitor KPIs including labor efficiency, ELR, CP/RO, and retention

What We’re Looking For:

• 3+ years of automotive service management or leadership experience

• Strong knowledge of dealership service operations and KPIs

• Proven ability to lead, motivate, and develop teams

• Excellent communication and customer service skills

• Organized, decisive, and solutions-oriented

• Valid driver’s license and insurable driving record

Why Fremont Motors?

• Competitive salary + performance-based incentives

• Medical, dental, vision, and 401(k)

• Paid time off & holidays

• Relocation assistance available for the right candidate

• Stable, long-term opportunity with a respected, growing company

• Live and work in beautiful Wyoming—no big-city traffic, just wide-open spaces

Fremont Motors is an Equal Opportunity Employer