Automotive Service Manager — Lead Growth & CSI

Socket.dev; Casper (WY); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Salary + performance-based incentives

Medical, dental, vision

401(k)

Paid time off & holidays

Relocation assistance

Job summary

Fremont Motors is seeking a strong, people-focused Automotive Service Manager to lead our service department in Wyoming. You’ll balance customer satisfaction, technician productivity, and profitability in a hands-on leadership role.

Join a family-owned dealership group with modern facilities and a culture that values integrity, teamwork, and long-term careers. Relocation assistance is available for the right candidate.

Qualifications

• 3+ years of automotive service management or leadership experience.
• Strong knowledge of dealership service operations and KPIs.
• Proven ability to lead, motivate, and develop teams.
• Excellent communication and customer service skills.
• Organized, decisive, and solutions-oriented.
• Valid driver’s license and insurable driving record.

Responsibilities

• Lead and develop a high-performing service team (advisors, technicians, support staff).
• Drive service department profitability while maintaining top-tier CSI scores.
• Oversee daily operations including workflow, scheduling, and quality control.
• Coach, train, and hold team members accountable to performance standards.
• Ensure compliance with manufacturer standards, safety, and company policies.
• Collaborate with Parts, Sales, and Management to deliver an exceptional customer experience.
• Monitor KPIs including labor efficiency, ELR, CP/RO, and retention.

Skills

Service management

Team leadership

KPIs

Customer service

Communication

Driver's license

Job description

Fremont Motors is seeking a strong, people-focused Automotive Service Manager to lead our service department in Wyoming. You’ll balance customer satisfaction, technician productivity, and profitability in a hands-on leadership role.

Join a family-owned dealership group with modern facilities and a culture that values integrity, teamwork, and long-term careers. Relocation assistance is available for the right candidate.