Automotive Service Advisor

Easycare; Burlington (NC); On-site; USD 38,000 - 54,000; Full time

Job summary

Zohorecruit in Burlington, NC is seeking an expert in customer service to greet customers, schedule appointments, and serve as a liaison between customers and service techs. This role emphasizes exceptional hospitality, clear communication, and accurate cost explanations.

Experience is preferred but not required; compensation is based on experience. The position offers opportunity to advance within a dealership that values customer satisfaction and teamwork.

Qualifications

• Experience preferred but not required.
• Compensation is based on experience.

Responsibilities

• Greet service department customers promptly and courteously.
• Listen to each customer and clearly articulate repair needs to techs.
• Upsell recommended/additional services using low-pressure, high-integrity methods.
• Provide accurate estimates of repair/maintenance costs.
• Follow up on each repair and keep customers informed of progress.

Skills

Customer service

Communication

Job description

Burlington, United States

Put your naturalknack for pleasing people to work! If you can make customers feelwelcome and confident that their needs are being met, then ourdealership may be your next career home. We need more than an Assistant Service Manager; we need an expert in the art and science ofcustomer service--someone who is equally as comfortable greetingcustomers as they are scheduling appointments and acting as aliaison between our customers and our servicetechs.

JobResponsibilities

• Attitude iseverything—greet service department customers promptly andcourteously
• Listen to eachcustomer and clearly articulate repair needs totechs
• Upsellrecommended/additional services using low-pressure,high-integrity methods
• Provideaccurate estimates of repair/maintenancecosts
• Adherence todealership policy on customer vehicle care andoperation
• Follow up oneach repair and keep customers informed ofprogress
• Sell andmanage extended warranties
• Inspect repairquality and ensure that all work is complete
• Notifycustomers when vehicles are ready for pickup
• Review andexplain repairs and associated costs withcustomers
• Handle minorcustomer concerns and complaints
• Keep ServiceManager informed of all problems and potentialproblems
• MaintainCustomer Satisfaction Index (CSI) scores in accordancewith dealership standards

Requirements

• Experiencepreferred but not required
• Compensationis based on experience.

Our company maintains a strong policy of equalemployment opportunity for all associates. We hire, train, promote andcompensate associates on the basis of personal and professional competence andpotential for advancement without regard for race, color, religion, sex,national origin, age, marital status, disability or citizenship, as well asother classifications protected by applicable federal, state or local laws.