Automotive Service Advisor

EasyCare Recruiting; New Jersey; Sur place; USD 42 000 - 66 000; Plein temps

Résumé du poste

Zohorecruit in Burlington, New Jersey is seeking an Assistant Service Manager to welcome customers and coordinate service between clients and technicians.

You will greet customers, schedule appointments, clearly articulate repair needs, provide accurate estimates, and follow up to ensure satisfaction while maintaining CSI standards in a busy dealership.

Qualifications

• Experience preferred but not required.
• Compensation is based on experience.

Responsabilités

• Greet service department customers promptly and courteously.
• Listen to each customer and clearly articulate repair needs to techs.
• Upsell recommended/additional services with low-pressure, high-integrity methods.
• Provide accurate estimates of repair and maintenance costs.
• Adherence to dealership policy on customer vehicle care and operation.
• Follow up on each repair and keep customers informed of progress.
• Notify customers when vehicles are ready for pickup.
• Review and explain repairs and associated costs with customers.
• Handle minor customer concerns and complaints.
• Keep Service Manager informed of all problems and potential problems.
• Maintain CSI scores in accordance with dealership standards.

Connaissances

Customer service

Greet customers

Communication

Scheduling

Description du poste

Burlington, United States

Put your naturalknack for pleasing people to work! If you can make customers feelwelcome and confident that their needs are being met, then ourdealership may be your next career home. We need more than an Assistant Service Manager; we need an expert in the art and science ofcustomer service--someone who is equally as comfortable greetingcustomers as they are scheduling appointments and acting as aliaison between our customers and our servicetechs.

JobResponsibilities

• Attitude iseverything—greet service department customers promptly andcourteously
• Listen to eachcustomer and clearly articulate repair needs totechs
• Upsellrecommended/additional services using low-pressure,high-integrity methods
• Provideaccurate estimates of repair/maintenancecosts
• Adherence todealership policy on customer vehicle care andoperation
• Follow up oneach repair and keep customers informed ofprogress
• Sell andmanage extended warranties
• Inspect repairquality and ensure that all work is complete
• Notifycustomers when vehicles are ready for pickup
• Review andexplain repairs and associated costs withcustomers
• Handle minorcustomer concerns and complaints
• Keep ServiceManager informed of all problems and potentialproblems
• MaintainCustomer Satisfaction Index (CSI) scores in accordancewith dealership standards

Requirements

• Experiencepreferred but not required
• Compensationis based on experience.

Our company maintains a strong policy of equalemployment opportunity for all associates. We hire, train, promote andcompensate associates on the basis of personal and professional competence andpotential for advancement without regard for race, color, religion, sex,national origin, age, marital status, disability or citizenship, as well asother classifications protected by applicable federal, state or local laws.