Automotive Service Leader: Grow Talent & Experience

Napleton Nissan; Urbana (IL); Hybrid; USD 120,000 - 170,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401k

Paid Vacation & Sick Time

Employee Discounts & Growth

Job summary

The Ed Napleton Automotive Group is seeking an Automotive Service Manager at Napleton Auto Park of Urbana to lead the Service Department, drive performance, attract and develop talent, and create an exceptional service experience for customers. The role is based in Urbana, IL, with strong growth opportunities within a large national automotive group.

We offer a potential pay range of $120,000-$170,000 per year, along with medical/dental/vision insurance, 401k, paid vacation and sick time, and

Qualifications

• High School Diploma or equivalent.
• Automotive Service Management experience in a high-volume dealership.
• Ability to set and achieve targeted goals.
• Ability to attract, develop, and retain talent.
• Experience and desire to work with technology.
• Valid Driver’s License and have and maintain an acceptable driving record.
• Willingness to undergo a background check and drug screen in accordance with local law/regulations.
• 18+ years of age or older to comply with the company driving policy.

Responsibilities

• Setting a clear vision and goals for the Service Department to achieve targeted performance goals.
• Driving a highly efficient sales and production operation to quickly service customers while ensuring a fix it right the first time, experience.
• Engaging and motivating the team to achieve key goals and performance expectations following Napleton’s processes.
• Attracting, developing, and retaining the very best talent for the Service Department.
• Creating an exceptional customer experience to drive customer loyalty.
• Ensuring the Service area is customer-customer ready with proper displays and information.
• Managing the business in accordance with Napleton and the manufacturer’s requirements and processes.
• Analyzing the business to determine opportunities and developing actions plans to improve performance.
• Driving the business though day to day involvement in the operations.
• Other duties as assigned as assigned by management

Education

High School Diploma or equivalent

Job description

The Ed Napleton Automotive Group is seeking an Automotive Service Manager at Napleton Auto Park of Urbana to lead the Service Department, drive performance, attract and develop talent, and create an exceptional service experience for customers. The role is based in Urbana, IL, with strong growth opportunities within a large national automotive group.

We offer a potential pay range of $120,000-$170,000 per year, along with medical/dental/vision insurance, 401k, paid vacation and sick time, and