Automotive Service Leader — Drive Growth & Service Excellence

Genesis of Urbana; Urbana (IL); Hybrid; USD 120,000 - 170,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k

Paid Vacation

Paid Sick Time

Discounts on vehicles/services

Growth Opportunities

Family Owned and Operated

Job summary

The Ed Napleton Automotive Group is seeking an Automotive Service Manager I to lead the Service Department at Napleton Auto Park of Urbana. The role focuses on driving department performance, attracting and developing top talent, and delivering an exceptional service experience for customers.

Affiliated with over 25 brands and 50+ dealerships nationwide, Napleton offers growth opportunities, a competitive pay range, and comprehensive benefits as part of a large automotive group.

Qualifications

• High School Diploma or equivalent is required.
• Automotive Service Management experience in a high-volume dealership.
• Ability to set and achieve targeted goals.
• Ability to attract, develop, and retain talent.
• Experience and desire to work with technology.
• Valid Driver’s License and maintain an acceptable driving record.
• Willingness to undergo a background check and drug screen per local laws.
• 18+ years of age or older to comply with company policy.

Responsibilities

• Set a clear vision and goals for the Service Department to meet targeted performance goals.
• Drive an efficient sales and production operation to service customers quickly while aiming for first-time fix quality.
• Engage and motivate the team to achieve key goals and Napleton processes.
• Attract, develop, and retain top Service Department talent.
• Create an exceptional customer experience to drive loyalty.
• Ensure the Service area is customer-ready with proper displays and information.
• Manage the business per Napleton and manufacturer requirements and processes.
• Analyze the business to identify opportunities and develop improvement plans.
• Drive the business through day-to-day operations.
• Other duties as assigned by management.

Skills

Service Management

Leadership

Talent Development

Technology Proficiency

Education

High School Diploma or equivalent

Job description

The Ed Napleton Automotive Group is seeking an Automotive Service Manager I to lead the Service Department at Napleton Auto Park of Urbana. The role focuses on driving department performance, attracting and developing top talent, and delivering an exceptional service experience for customers.

Affiliated with over 25 brands and 50+ dealerships nationwide, Napleton offers growth opportunities, a competitive pay range, and comprehensive benefits as part of a large automotive group.