Automotive Service Manager: Growth & $120k-$170k

Napletonsmitsubishiofurbana; Urbana (IL); Hybrid; USD 120,000 - 170,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401k

Paid Vacation and Sick Time

Discounts on vehicles and services

Growth opportunities

Family Owned and Operated

Job summary

The Ed Napleton Automotive Group is seeking an Automotive Service Manager I at Napleton Auto Park of Urbana to lead the Service Department and drive an exceptional service experience for customers.

Lead a high-performing team, set clear goals, and ensure efficient, right-first-time service while developing talent and maintaining Napleton processes and standards in a dynamic, high-volume dealership environment.

Qualifications

• High School Diploma or equivalent.
• Automotive Service Management experience in a high-volume dealership.
• Ability to set and achieve targeted goals.
• Ability to attract, develop, and retain talent.
• Experience and desire to work with technology.
• Valid Driver’s License and have and maintain an acceptable driving record.
• Willingness to undergo a background check and drug screen in accordance with local law/regulations.
• 18+ years of age or older to comply with the company driving policy.

Responsibilities

• Setting a clear vision and goals for the Service Department to achieve targeted performance goals.
• Driving a highly efficient sales and production operation to quickly service Customers while ensuring a fix it right the first time, experience.
• Engaging and motivating the team to achieve key goals and performance expectations following Napleton’s processes.
• Attracting, developing, and retaining the very best talent for the Service Department.
• Creating an exceptional customer experience to drive customer loyalty.
• Ensuring the Service area is customer-customer ready with proper displays and information.
• Managing the business in accordance with Napleton and the manufacturer’s requirements and processes.
• Analyzing the business to determine opportunities and developing actions plans to improve performance.
• Driving the business though day to day involvement in the operations.
• Other duties as assigned as assigned by management

Skills

Leadership

Goal setting

Talent development

Technology savvy

Communication

Customer focus

Education

High School Diploma

Job description

The Ed Napleton Automotive Group is seeking an Automotive Service Manager I at Napleton Auto Park of Urbana to lead the Service Department and drive an exceptional service experience for customers.

Lead a high-performing team, set clear goals, and ensure efficient, right-first-time service while developing talent and maintaining Napleton processes and standards in a dynamic, high-volume dealership environment.