Automotive Service Leader: Build a High-Performance Team

CarShop; Cranberry (MD); On-site; USD 80,000 - 95,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) match

Paid vacation

Paid holidays

Employee discounts

Training & development

Career advancement

Fortune 500 stability

Team environment

Job summary

CarShop in Cranberry is seeking an Automotive Retail Service Manager to lead the day-to-day operations of the Service Department and develop the team to deliver prompt, professional service.

The role requires proven service leadership, ability to coach Advisors and Technicians, and a focus on customer satisfaction. As part of Penske Automotive Group, you gain stability and opportunities for growth.

Qualifications

• High school diploma or equivalent.
• Two to three years' service experience or equivalent combination of education and experience.
• ASE Certification
• Able to meet pre-employment requirements per company policy and applicable law.

Responsibilities

• Lead and manage daily Retail Service Department operations
• Coach, train, and develop Service Advisors and Service Technicians
• Manage technician and advisor scheduling to maximize productivity and efficiency
• Monitor departmental performance and drive the team toward established goals
• Ensure Service Advisors consistently deliver exceptional customer experience
• Identify opportunities to improve processes, productivity, and overall department performance
• Promote teamwork and collaboration across Service, Parts, Sales, and other dealership departments
• Address customer concerns professionally and work toward effective resolutions
• Maintain CarShop's standards, values, and culture throughout the department
• Lead by example while creating an accountable, positive, and high-performing team environment

Skills

Service management

Staff development

Leadership

Communication

Problem solving

Prioritization

Customer focus

Accountability

Driver's license

Compliance

Education

High school diploma

ASE Certification

Job description

CarShop in Cranberry is seeking an Automotive Retail Service Manager to lead the day-to-day operations of the Service Department and develop the team to deliver prompt, professional service.

The role requires proven service leadership, ability to coach Advisors and Technicians, and a focus on customer satisfaction. As part of Penske Automotive Group, you gain stability and opportunities for growth.