Automotive Service Lead: Growth, Experience & Team Leadership

Big Brand Tire & Service; Surprise (AZ); On-site; USD 30,000 - 47,000; Full time

Benefits offered by this job

Commission and overtime opportunities

Paid vacation and holidays

Medical, dental, vision, life, and ins

401(k) with company match

Employee discounts and ASE reimburse

Career growth into Store Manager or M‑

Job summary

Big Brand Tire & Service in Surprise, AZ seeks an Automotive Assistant Manager to lead a fast-paced shop and ensure an exceptional customer experience. You will open/close operations, set the daily game plan, maintain a safe and efficient workspace, and drive the guest experience with confident estimates and clear explanations.

You will bridge technicians and customers, translate inspections into trusted recommendations, and coach advisors and technicians to uphold processes and celebrate wins.

Qualifications

• At least 1–3 years of experience in automotive service management or retail repair leadership.
• Strong background in service sales (tires, brakes, maintenance, or mechanical).
• Proven ability to lead a team in a high-volume, fast-paced environment.

Responsibilities

• Lead from the front: open/close, set the daily game plan, keep the shop safe, clean, and efficient.
• Own the guest experience: greet, advise, build estimates, explain work clearly, close sales with confidence.
• Be the bridge between techs and customers; translate inspections into trusted recommendations.
• Develop the team: coach advisors and techs, reinforce process, celebrate wins, address gaps.
• Run the business: inventory & ordering, cash handling/POS, scheduling, KPI tracking, compliance (OSHA/EHS).
• Cover the deck when the Store Manager is out; model elite standards on every shift.

Skills

Automotive service management

Service sales

Team leadership

Customer communication

Job description

Big Brand Tire & Service in Surprise, AZ seeks an Automotive Assistant Manager to lead a fast-paced shop and ensure an exceptional customer experience. You will open/close operations, set the daily game plan, maintain a safe and efficient workspace, and drive the guest experience with confident estimates and clear explanations.

You will bridge technicians and customers, translate inspections into trusted recommendations, and coach advisors and technicians to uphold processes and celebrate wins.