Automotive Service Lead: Elevate Customer Experience

VIP Tires & Service; Old Town (ME); On-site; USD 45,000 - 65,000; Full time

Job summary

VIP Tires & Service in the United States seeks an Assistant Manager to support the Service Manager, lead daily operations, and deliver an exceptional customer experience. The role emphasizes safety, teamwork, and adherence to VIP processes to educate customers about vehicle conditions and recommended solutions. The Assistant Manager will help develop a high-performing team and ensure compliant service delivery.

Qualifications

• Strong people management and leadership skills.
• Excellent verbal and written communication.
• Sound business sense with ability to analyze and prioritize.
• Strong organization and time management skills.
• Comprehensive understanding of automotive servicing.

Responsibilities

• Lead and develop the team under the Service Manager when on site.
• Ensure safety policies are followed and training completed.
• Educate customers on vehicle conditions based on MPI inspections.
• Help achieve VIP SAX scores and customer engagement targets.
• Coordinate with technicians on work orders and dispatching.
• Attend meetings and training sessions as needed.
• Maintain facility and service desk readiness.

Skills

People management

Leadership

Communication

Organizational skills

Automotive service knowledge

Education

Two-year college or technical school recommended

Job description

VIP Tires & Service in the United States seeks an Assistant Manager to support the Service Manager, lead daily operations, and deliver an exceptional customer experience. The role emphasizes safety, teamwork, and adherence to VIP processes to educate customers about vehicle conditions and recommended solutions. The Assistant Manager will help develop a high-performing team and ensure compliant service delivery.