Automotive Service Front Desk Ambassador with Discounts

DARCARS Automotive Group; Bowie (MD); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Employee discounts on vehiclePurchases

Internal career advancement

Community service opportunities

Job summary

DARCARS of Bowie is seeking an Automotive Service Cashier / Receptionist to be the front-line ambassador of the dealership. You will greet showroom guests, route inquiries, answer calls, and support sales staff with day-to-day tasks, including handling dealer tags and gas tickets.

The role requires strong communication, a professional demeanor, and the ability to work a flexible schedule including evenings and weekends. Prior customer service experience is a plus; bilingual abilities are a bonus.

Qualifications

• Must speak clearly on the telephone and convey a professional image to callers and in-person customers.
• Strong communication skills with customers and employees.
• Ability to speak multiple languages (Spanish and Chinese) is a plus.
• Commitment to customer service.
• Ability to read and comprehend instructions, short correspondence, and policy documents; converse comfortably with customers.
• Previous customer service experience preferred but not required.
• Must be able to sit for long periods.
• Able to work in a fast-paced environment.
• Be a team player.
• Must work a flexible schedule, evenings and weekends.
• Must have a valid driver’s license and acceptable safe driving record.
• High school diploma or equivalent (GED).
• Must be at least eighteen years of age.
• Must pass pre-employment background screen.

Responsibilities

• Greet showroom customers and determine the nature of their visit.
• Direct customers to the correct department or salesperson.
• Answer basic customer inquiries and refer more extensive inquiries to the appropriate person.
• Enter data into computer-based prospect tracking systems.
• Manage switchboard.
• Communicate with callers professionally and efficiently; minimize on-hold time.
• Take thorough messages with caller details and route to the right parties.
• Provide basic information to general inquiries.
• Update and distribute company telephone roster as needed.
• Perform clerical and accounting duties as assigned by controller or GSM.
• Serve as showroom greeter and support showroom operations.
• Other duties assigned by management.
• Process transaction receipts for sale and service departments when applicable.

Skills

Customer service

Bilingual

Telephone communication

Team player

Flexible schedule

Education

High school diploma or GED

Job description

DARCARS of Bowie is seeking an Automotive Service Cashier / Receptionist to be the front-line ambassador of the dealership. You will greet showroom guests, route inquiries, answer calls, and support sales staff with day-to-day tasks, including handling dealer tags and gas tickets.

The role requires strong communication, a professional demeanor, and the ability to work a flexible schedule including evenings and weekends. Prior customer service experience is a plus; bilingual abilities are a bonus.