Automotive Service Cashier / Receptionist

Darcars; Frederick (MD); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Comprehensive Benefits Plan including

Employee discounts on vehicle Purch."

Internal career advancement"},{

Job summary

DARCARS of Frederick is hiring an Automotive Service Cashier / Receptionist to be the front-line representative of the dealership. The role greets customers, directs them to the right department, and answers basic inquiries.

The position is paid at $15 per hour for a 40-hour work week, with benefits and opportunities for internal advancement. Applicants should be able to work in a fast-paced environment and pass a background check.

Qualifications

• Speaks clearly and pleasantly on the telephone and conveys professionalism to customers
• Strong communication skills with customers and colleagues
• Demonstrates commitment to customer service
• Able to read and comprehend instructions, memos, and policy documents
• Previous customer service experience preferred but not required
• Capable of sitting for long periods and working in a fast-paced environment
• Must be a team player and pass background screening

Responsibilities

• Greet customers and determine the nature of their visit
• Direct customers to the correct department
• Answer basic customer inquiries and refer more extensive inquiries to the appropriate person
• Enter data into computer-operated prospect tracking system
• Manage switchboard
• Communicate with callers in a professional and efficient manner
• Take thorough messages with caller details
• Inform relevant parties of messages promptly
• Provide basic information to callers with general inquiries
• Update and distribute the company telephone roster as needed
• Perform clerical and accounting duties as assigned by the controller or GSM
• Other duties as assigned by management
• Make transaction receipts for sales or service, if applicable

Skills

Phone communication

Customer service

Professional image

Team player

Attention to detail

Basic data entry

Job description

DARCARS of Frederickis now hiring for anAutomotive Service Cashier / Receptionist
**$15 per hour (40 hours per week)**

As theAutomotive Service Cashier / Receptionistyou are the front-line representative for the dealership and must represent the dealership in a professional, friendly manner at all times. She/he greets customers as they enter and directs them to the appropriate party in accordance with dealership policies and answers basic inquiries. The receptionist intercepts, screens, and routes incoming calls and takes thorough messages and provides basic information to callers.

Qualifications:

• Must be able to speak clearly and pleasantly on the telephone and convey the image of professionalism and competence to callers and in-person customers
• Strong communication skills with both customers and DARCARS employees
• Demonstrated commitment to customer service
• Requires the ability to speak, read and comprehend instructions, short correspondence, and policy documents, as well as converse comfortably with customers
• Previous customer service experience preferred butnot required
• Requires the ability to sit for long periods of time
• Be able to work in a fast-paced environment
• Be a team player
• Must be able to pass pre-employment screen (background)

Benefits

• Comprehensive Benefits Plan including 401k
• Employee discounts on vehicle purchases, parts and service repairs
• Internal career advancement opportunities
• Opportunities to join our community service initiatives

In this role, you'll:

• Greetcustomers and determine the nature of their visit.
• Direct customers to the correct department.
• Answer basic customer inquiries and refer more extensive inquiries to the appropriate person.
• Enter data into computer operated prospect tracking system.
• Manage switch board.
• Communicate with callers in a professional, friendly and efficient manner, striving to minimize the time they are put on hold.
• Take thorough messages indicating the caller’s first and last name, company name if applicable, the time, and the message the caller wishes to leave.
• Communicate messages to all appropriate parties in a timely manner.
• Provide basic information to callers who have general inquiries.
• Update and distribute company telephone roster when necessary.
• Perform clerical duties and accounting duties as assigned by controller or GSM.
• Other duties assigned by management.
• Make transaction receiptsfor sale orservice department*if applicable

This job advertisement in no way states or implies that these are the only duties and responsibilities to be performed by this employee. This advertisement is merely a preview of the role in solicitation. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor.

We are an equal opportunity employer & drug-free workplace. Offers of employment are contingent upon successfully passing background screening (incl. criminal background check, review of consumer & motor vehicle records, verification of SSN). Employment is on an at-will basis & subject to termination if dealership rules & regulations are violated.