Automotive Service Flow Coordinator

Dale Howard Auto Center; Iowa Falls (IA); On-site; USD 36,000 - 54,000; Full time

Job summary

Dale Howard Auto Center is seeking an Automotive Shop Dispatcher to coordinate workflow, monitor productivity, and keep technicians productive throughout the day. If you excel at planning, problem-solving, and organization, this role offers a path to impact efficiency in a bustling shop.

The position requires strong communication, decision-making, and accountability to ensure repairs move smoothly from intake to completion in a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• Ability to read and comprehend instructions and information.
• Valid drivers license and acceptable driving record.
• Maintains certifications or licenses required by state law.

Responsibilities

• Dispatch and distribute work to technicians based on workload and priorities.
• Monitor productivity and job progress throughout the day.
• Manage workflow to keep repairs moving and adjust assignments as needed.
• Maintain accountability by following up on lagging jobs and communicating expectations.
• Prioritize incoming repairs, carryover work, waiting customers, and scheduled commitments.
• Communicate with technicians, service advisors, and management about job status and priorities.
• Identify bottlenecks and uneven workload and adjust accordingly.
• Support shop performance and maintain safe, efficient workflow.
• Keep management informed of capacity, progress, delays, and scheduling issues.

Skills

Organizational skills

Time management

Decision making

Workflow direction

Communication

Accountability

Computers/Shop software

Education

High school diploma

Tools

Shop management software

Spreadsheets

Job description

Dale Howard Auto Center is seeking an Automotive Shop Dispatcher to coordinate workflow, monitor productivity, and keep technicians productive throughout the day. If you excel at planning, problem-solving, and organization, this role offers a path to impact efficiency in a bustling shop.

The position requires strong communication, decision-making, and accountability to ensure repairs move smoothly from intake to completion in a fast-paced environment.