Automotive Shop Dispatcher — Lead Workflow & Quality Checks

Nielsen Automotive Group; Morristown (NJ); Vor Ort; USD 72.000 - 88.000; Vollzeit

Benefits dieser Stelle

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k)

Paid vacation

Paid sick leave

Employee discounts

Education benefits

Zusammenfassung

Nielsen Ford of Morristown is seeking an Automotive Shop Dispatcher to coordinate technician work assignments, monitor progress, and perform final quality checks before delivery. You will work with our service shop team to keep repair workflow organized and unresolved concerns visible to leadership.

The role is full-time, on-site in Morristown, NJ, with a Monday–Friday schedule and duties including assigning work, coaching technicians, and ensuring safety and accuracy in repair records.

Qualifikationen

• Working knowledge of automotive repair and diagnostic processes.
• Organization, communication, sound judgment, and the ability to coordinate technician work.
• Valid driver's license and a driving record acceptable under dealership insurance requirements.
• Dependable attendance, professional communication, and the ability to work the completed posted schedule.

Aufgaben

• Assign repair orders based on technician skills, workload, parts availability, and approved priorities.
• Track repair progress and adjust assignments with service management as needed.
• Coordinate with advisors, technicians, parts employees, and leadership on delays or needed authorizations.
• Complete designated final checks and trained, authorized road tests.
• Document unresolved noises, vibrations, or other concerns and return them to the responsible service team.
• Monitor approved productivity and quality measures without compromising safety or workmanship.
• Protect vehicles, keys, customer information, and accurate repair records.
• Support technician coordination and coaching within assigned authority.
• Perform other related duties within your training and assigned responsibilities.

Kenntnisse

Automotive knowledge

Organization

Communication

Coordination

Driving

Jobbeschreibung

Nielsen Ford of Morristown is seeking an Automotive Shop Dispatcher to coordinate technician work assignments, monitor progress, and perform final quality checks before delivery. You will work with our service shop team to keep repair workflow organized and unresolved concerns visible to leadership.

The role is full-time, on-site in Morristown, NJ, with a Monday–Friday schedule and duties including assigning work, coaching technicians, and ensuring safety and accuracy in repair records.