Automotive Service Dispatcher — Mon–Fri, Commission-Driven Pay

C. Harper Chevrolet / Cadillac; Belle Vernon (Fayette County); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive compensation

Career advancement

Comprehensive insurance coverage

401(k) plan

Paid time off

Short-term disability

Life insurance

Family-oriented culture

Annual performance reviews

Job summary

C. Harper Auto Group in Belle Vernon, PA seeks an experienced Shop Dispatcher to manage the daily workflow of a high-volume service department.

You will act as the traffic controller, balancing technician training, productivity, and customer needs to drive shop hours and profitability. The role requires excellent organization, strong communication, and a positive, team-first attitude in a fast-paced environment.

Qualifications

• Automotive dealership experience strongly preferred.
• Dispatching, Service Advisor, technician, warranty, or shop management experience is a plus.
• Positive attitude and team-first mentality are essential.
• Understanding of technician efficiency, productivity, labor gross profit, and shop hours.
• Ability to remain calm, positive, and solution-focused in a fast-paced environment.

Responsibilities

• Dispatch work to technicians based on training level, certifications, skill set, efficiency, and workload.
• Distribute work fairly and consistently, ensuring every technician has an equal opportunity to produce hours and earn money.
• Keep gross profit and productivity in mind when dispatching—the right technician must be assigned to the right job.
• Monitor shop flow and keep technicians supplied with productive work.
• Adjust priorities on the fly to accommodate same-day appointments, tow-ins, waiters, and unexpected repairs.
• Coordinate transportation of new vehicles and PDIs, and ensure repairs are completed timely.
• Handle warranty documentation corrections with technicians to ensure compliance.
• Collaborate with Service Advisors, technicians, Parts, Warranty, Sales, and management to move vehicles and repair orders.

Skills

Dispatching

Team collaboration

Organization

Time management

Customer-focused

Tools

CDK DMS

Job description

C. Harper Auto Group in Belle Vernon, PA seeks an experienced Shop Dispatcher to manage the daily workflow of a high-volume service department.

You will act as the traffic controller, balancing technician training, productivity, and customer needs to drive shop hours and profitability. The role requires excellent organization, strong communication, and a positive, team-first attitude in a fast-paced environment.